Vehicle Upgrade Specialist | Motorworld

Job Title

Motor World is seeking a motivated, customer-focused team member to serve as a liaison between our Service and Sales departments across all 12 new-car brands.

Are you a people person with a talent for building strong relationships? In this role, you will connect with service customers to help them understand the value of their current vehicle, explore potential trade-in opportunities, and determine whether upgrading to a new vehicle makes sense for their needs.

This full-time position offers $15 per hour, along with performance-based earning opportunities. The schedule consists of a flexible 40-hour workweek, with some Saturdays required.

Mile One believes that taking care of our employees is the first step toward creating a positive workplace and a successful company. We offer a variety of exclusive benefits and programs designed to help our employees and their families succeed both at home and in the workplace.

The Mile One Employee Advantage includes health and financial benefits, training and mentoring, an Employee Purchase Program, the Mile One Support Fund—by employees, for employees—the Next Mile Scholarship Program, an Employee Assistance Program, and more.

• Engage with service customers to discuss opportunities to sell or trade their current vehicles.
• Prepare competitive trade-in and purchase offers for customers to review with their service paperwork.
• Review customers' vehicle equity positions and present upgrade opportunities when appropriate.
• Follow up with customers after their visits to answer questions, discuss their offers, and assist those who are ready to move forward.
• Collaborate closely with the Service and Sales teams to provide a seamless, customer-focused experience.

• High school diploma or GED required; associate or bachelor's degree preferred.
• Valid driver's license.
• Minimum of two years of sales experience; customer-facing sales experience preferred.
• Strong negotiation, problem-solving, and presentation skills.
• Basic knowledge of Microsoft Office, proficiency with computer software and internet applications, and general mathematics skills.

Mile One Autogroup is an equal opportunity employer and maintains a drug-free work environment.

By applying for this position, you agree to receive email communications, as well as telephone calls and/or SMS text messages—using an autodialer or otherwise—at the number you provide. Message and data rates may apply. After receiving text communications, reply STOP to opt out.