Customer Sales Representative

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
• Identify specific needs of customers and align solutions with NAPA's offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
• Engage customers and keep them connected through all of NAPA's eSales programs
• Perform educational seminars, clinics and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

• Prior experience in a Retail store or outside sales
• 2+ years of experience in a customer focused role and the ability to perform in a quota driven environment
• Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance
• Capability to present information in group meetings
• Valid driver license with no more than 2 moving violations in the last 4 years required
• Bachelor's Degree preferred
• Background in the Automotive Industry preferred

Demonstrates strong customer service skills and the ability to drive sales growth through effective communication and relationship management. Proficient in presenting product information and engaging customers to enhance their knowledge and satisfaction.

• Retail Sales Experience
• Customer Relationship Management
• Basic Selling Skills
• Presentation Skills
• Automotive Industry Knowledge

• Sales Call Preparation
• Customer Meeting Management
• Handling Customer Resistance
• Closing Sales
• Account Maintenance

• Customer Service
• Problem Solving
• Communication

• Valid Driver License

• NAPA Products
• Wholesale Customers
• Automotive Industry

• ESales Programs