Client Success Representative

Uni First Corporation is seeking a motivated and enthusiastic Client Success Representative to join our thriving team within the Professional Services sector. As part of our Sales & Business Development department, you will play a crucial role in fostering lasting relationships with our clients, ensuring their satisfaction and loyalty to our customized uniform and facility service programs. This position is perfect for individuals passionate about delivering exceptional customer support and committed to enhancing business growth through effective client engagement.

Responsibilities

• Act as the primary point of contact for all client account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

Required Skills

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM or Hub
• Spot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.