Counter Sales Representative

We are looking for an experienced and customer-focused
HVAC Counter Sales Representative to join our team. This role is responsible for assisting customers, processing orders and quotes, supporting sales operations, and maintaining an organized branch environment.

• Provide exceptional customer service to walk-in, phone, email, and web customers.
• Process quotes, sales orders, returns, and warranty paperwork accurately.
• Prepare and stage customer pickup orders.
• Communicate order status, arrivals, and backorders to customers.
• Promote HVAC products and assist customers with product selection.
• Support warehouse operations, including stocking shelves and maintaining inventory accuracy.
• Prepare UPS, Fed Ex, and LTL shipments.
• Maintain a clean, organized, and safe work environment.
• Participate in after-hours rotation as needed.

• High school diploma or equivalent required.
• Minimum of 5 years of customer service experience.
• HVAC industry experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask, prioritize work, and work independently.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with Epicor Prophet 21 (P21) or similar ERP systems is a plus.

• Competitive pay
• Comprehensive benefits package
• Paid time off and holidays
• 401(k) with company match
• Training and development opportunities
• A supportive team environment