More jobs:
Jr. Account Associate
Job in
West Lawn, Berks County, Pennsylvania, USA
Listed on 2026-09-27
Listing for:
Paycom
Full Time
position Listed on 2026-09-27
Job specializations:
-
Sales
Account Manager, Customer Success Management, Client Relationship Management, Sales Development Rep/SDR -
Customer Service/HelpDesk
Account Manager, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
OMEGA SYSTEMS
JOB DESCRIPTION Position:
Account Associate
Reports To:
Director of Sales Operations Division:
Sales
Position Overview The Account Associate serves as the primary point of contact for an assigned portfolio of managed services Customers. This role is responsible for building strong customer relationships, ensuring service expectations are met, and proactively engaging Customers to maximize the value of our services. The Account Associate works closely with internal teams to coordinate customer needs, prepare quotes, manage service requests, and identify opportunities for account growth.
Key Responsibilities Responsible for being the customers’ main point of contact for assigned accounts.
Act as liaison between the customer and various internal departments ensuring customer is connected to the appropriate resources.
Build and maintain strong long-term relationships with Customers through regular communication and proactive outreach.
Responsible for Contract renewals and negotiations
Leverage Omega technical teams as needed to discuss solution offerings with customers.
Prepare and present quotes for managed services, hardware, software, licensing, and professional services.
Monitor customer health and identity potential risks and opportunities for improvement
Ensure timely resolution of customer concerns by coordinating internal resources.
Responsible for opportunity management by accurately maintaining opportunities, utilizing sales activities to track and follow up until closed.
Identify opportunities to expand services, increase adoption, and generate additional revenue within existing accounts
Qualifications2+ years of experience in account management, customer success, inside sales, or client services.
Managed Services Provider experience a plus Strong customer service and relationship building skills
Excellent communication and interpersonal abilities.
Strong problem-solving abilities
Highly organized with strong attention to detail and time management skills.
Customer-focused mindset with a positive, team-oriented attitude.
Proficient in Microsoft Office Suite; experience with Salesforce and/or Connect Wise a plus.
Qualifications2+ years of experience in account management, customer success, inside sales, or client services.
Managed Services Provider experience a plus Strong customer service and relationship building skills
Excellent communication and interpersonal abilities.
Strong problem-solving abilities
Highly organized with strong attention to detail and time management skills.
Customer-focused mindset with a positive, team-oriented attitude.
Proficient in Microsoft Office Suite; experience with Salesforce and/or Connect Wise a plus.
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×