Inside Sales Representative

Description

Moove NA is a pioneer and national leader in lubricant distribution, delivering high-performance solutions across industrial, commercial, and passenger vehicle markets. With a comprehensive portfolio that includes premium brands like Exxon Mobil and proprietary lines such as Medallion-Plus, Dyna Plex
21C, and Eco-Ultra, Moove NA is committed to quality, reliability, and innovation.

As a proud subsidiary of the Cosan/Moove Group, Moove NA is at the forefront of transforming the lubrication delivery industry. Backed by a global network of over 55,000 employees, we support businesses driving energy transition, streamline operations through integrated logistics, and pioneer new opportunities in sustainable innovation. Together, we move industries forward- toward a smarter, cleaner, and more sustainable future.

Our corporate culture is derived from our Moove Attitudes:

We're in This Together;
Open Mind;
Real Talk;
Always Safe;
Think Big, Act Simply

The Inside Sales Representative is a multifunctional role designed to increase sales and enhance customer relationships. The Inside Sales Representative may be assigned responsibility for a portfolio of National Accounts and House Accounts, or support Territory Sales Managers' assigned Accounts. The Inside Sales Representative is responsible for performing sales and customer service tasks in accordance with company business practices and in the professional manner required to build market share.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

• The Inside Sales Representative provides exceptional service to all prospects and customers through various contact methods (phone, fax, mail, e-mail); manages relationships and supports the needs of customers to increase penetration and retention.
• Understands and supports company sales policies, procedures and sales culture to provide effective customer service.
• Supports our Sales Department by identifying warm leads from lost or potentially lost customers;
  Shares customer and market knowledge with TSMs and Sales Management.
• Prequalifies and follows up on new leads from outside 3rd party sources, incoming calls, referrals, new National Accounts and other methods.
• Conducts targeted campaigns to undercover reasons why a customer left;
  Schedules outbound calls to proactively engage customers and build relationships to ensure account retention.
• Maintains and develops relationships with customers and former customers with a set goal to retain or return to an active account.
• Identify and communicate potential customer needs or opportunities to appropriate department.
• Consistent use of suggestive selling techniques, special products, and services promotions.
• Promote the benefits of the company;
  Knowledgeable of company’s full product offering and service capabilities.
• Provide technical assistance for external customers and internal associates.
• Demonstrate proficient use of all job support tools.
• Adhere to business policies as defined by management.
• Select and process mailings to customers, e.g., product literature, specifications, MSDS sheets, catalogs, promotional flyers, and other available materials.
• Remains current on conditions regarding products and product updates through available resources.
• Completes new account paperwork accurately and submit in a timely fashion.
• Serves as a dedicated inside support representative for agreed upon customers within the region.
• Address inbound inquires for accounts related to…