Field Service Technician

Location: Souderton

Summary/Objective
The Field Service Technician serves as an ambassador for the Company and is responsible for managing equipment installation and repairs for pumps and all related rotating equipment products, including all types of pumps, vacuum pumps, blowers, and gearboxes. Services are performed on-site and on-demand to ensure complete customer satisfaction.
The service team is rapidly growing and consists of 8-10 team members. Adequate training, Safety Equipment, and tools will be provided.
Duties/Responsibilities

Servicing pumps and related equipment.
Provide technical service, start-ups, installation, and repairs.
Install pump seals, automatic lubrication devices, and other items related to rotating equipment.
Complete written evaluations, recommendations, and related company reports.
Able to work with service software for communication and scheduling.
Positive attitude and desire to grow an existing sales & service business.
Be the face of the franchise.
Able to maintain a company vehicle in a clean and operable condition.
Complies with health and safety laws, regulations, rules, and best practices.
Performs other duties as assigned.

Competencies

Strong Mechanical and Problem Solving Skills.
Able to use precision measuring tools, i.e., dial calipers, micrometers, etc.
Align equipment using laser alignment and dial indicators.
Customer Service and Consultative Skills.
Able to work in a team environment.
Strong work ethic with the ability to work under minimal supervision.
Excellent verbal and written communication skills, with proven ability to clearly communicate with engineering, technical support, sales, management, and customers.
Thorough understanding of products and equipment used in manufacturing.
Excellent organizational skills and attention to detail.
Excellent time management skills, with proven ability to meet deadlines.
Understand how to lay out and fabricate piping systems, hydraulics, pneumatics, etc.
Ability to read blueprints and drawings.
Knowledge of safety regulations for working with hazardous chemicals.
Knowledge of safety guidelines for handling high pressure and high temperature liquids.
Perform required inspection as directed per work instructions and quality checklist.

Experience with fire pump system validation or backflow preventor testing is a plus.

Travel

Most field service work occurs within a 2-hour driving radius from our Shop in Souderton, PA, although occasional overnight travel may be required.
All Travel expenses will be reimbursed, or a company credit card will be provided.