Senior Pump Field Service Technician

Join to apply for the Senior Pump Field Service Technician role at Pump Man

Pump Man, a Harrington Company, is a leading provider of pump systems and on‑site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. Founded in 1977, Pump Man has locations throughout the United States and is actively expanding its network to deliver services to a wider area and broader customer base. Pump Man joined the Harrington family of companies in 2023, creating an industry‑leading single source provider for process solutions products, design, installation, maintenance, and repair.

We are committed to stocking products in branches and regional distribution centers, allowing us to deliver unmatched customer service by having a wide variety of products immediately available.

• Installation and Commissioning. Perform installation, alignment, and commissioning of new pump systems at client sites. Ensure equipment meets design and performance specifications.
• Maintenance and Repairs. Conduct routine preventive maintenance and scheduled service of pump systems, diagnose mechanical and electrical issues, and execute effective repairs in the field.
• Troubleshooting. Identify and resolve operational problems with pump systems, perform root cause analysis and implement corrective measures.
• Documentation and Reporting. Maintain detailed service records, including maintenance logs, repair reports, and client communication. Prepare technical reports to document service outcomes and recommendations.
• Leadership and Mentorship. Lead service projects and direct the work of junior technicians and apprentices. Provide training and mentorship to develop team skills and expertise.
• Client Support. Interact with clients professionally, provide clear communication regarding service activities, and recommend maintenance best practices. Assist clients in understanding the operation and maintenance of their pump systems.
• Safety and Compliance. Adhere to company safety protocols and industry standards to ensure safe working conditions. Comply with all relevant regulations such as OSHA and use appropriate personal protective equipment (PPE).
• Travel. Travel to client sites as required for field service work, including overnight or extended stays. Be available for emergency callouts and weekend work as needed.

High school diploma or equivalent; additional technical training or certifications in mechanical/electrical fields preferred.

10+ years of field service experience working with water & wastewater pump systems; experience with various pump types and brands is essential.

Strong mechanical aptitude with advanced understanding of pump components, hydraulics, and electrical systems related to pump and water treatment operations.

Certifications related to pump maintenance and repair, such as those from the Hydraulic Institute or similar organizations, are a plus.

• Ability to read and interpret schematics and technical manuals.
• Proficiency in using diagnostic tools and testing equipment.
• Strong problem‑solving and analytical skills.
• Effective communication and interpersonal skills.

• Ability to lift and carry heavy equipment (up to 75 lbs).
• Willingness to work in various environmental conditions, including extreme heat, cold, and confined spaces.
• Physical stamina to stand, kneel, and bend for extended periods.

This role involves working at client facilities, which may include industrial plants, construction sites, or remote locations. The technician must adhere to safety practices and wear appropriate PPE while performing duties.

• Medical Plans:
  Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
• FSAs:
  Flexible spending options for health and dependent care expenses.
• Dental:
  Comprehensive, including orthodontic care for both children and adults.
• Vision:
  Includes discounts on Lasik.
• Telehealth & Concierge: 24/7 healthcare access with…