Service Technician

Overview

As a Service Technician
, you play an important role in helping us deliver on our mission of building Thriving Communities. You are responsible for maintaining our affordable rental communities so that they remain high quality homes for working families. Your role ensures everything operates smoothly, from responding to resident requests to tackling plumbing and electrical issues. You are a dedicated hands-on problem solver who drives value in multiple areas of building maintenance.

Join our rapidly growing, family-oriented company to elevate your career and make a positive impact in our communities.

• Position type: Full-time
• This job requires a flexible schedule with varied work hours that may include weekends.

• HVAC certification required
• Skilled in electrical, plumbing, appliance, painting, plaster/drywall, and lock repairs
• Able to complete apartment turns within five (5) days
• Experience with turnovers in both new and older buildings
• Must provide own basic tools
• Strong problem-solving and decision-making abilities
• Clear, professional communication with residents, vendors, and teammates
• Familiar with property management operations and basic budgeting principles (preferred)
• Valid driver’s license, clean driving record, and reliable transportation for daily assignments and on-call rotation
• Able to lift and carry up to 50 lbs independently
• Capable of climbing ladders and accessing roofs, crawl spaces, and attics as needed
• Able to stand, walk, bend, kneel, and crouch for extended periods
• Comfortable working indoors and outdoors in varying weather conditions
• Must be available for after-hours emergencies and on-call rotation

• Provide exceptional service to residents, exceeding expectations
• Address resident maintenance and service requests promptly
• Identify and resolve hazardous property conditions
• Prepare vacant apartments for move-in within 5 days, including repairs and replacements
• Perform various maintenance tasks, including HVAC, painting, electrical, plumbing, and appliance repairs
• Maintain grounds and ensure cleanliness
• Respond to emergency calls when on-call
• Implement cost-saving initiatives and manage budgets effectively
• Respond to resident requests within 24 hours
• Manage the service team's hours, focus, and on-call schedule
• Provide mentorship and coaching to team members
• Maintain a well-stocked maintenance shop without unnecessary spending
• Streamline purchasing processes for cost-effective acquisitions
• Perform technician and groundskeeper duties as needed
• Efficiently schedule vacancies for 5-day turns
• Assign service requests for a 24-hour turnaround
• Manage security deposit dispositions and attend meetings as required

• Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.
• Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.
• Growth: We’ve been recognized on the Inc. 5000 list as one of America’s fastest-growing private companies for thirteen consecutive years.

We finance the building of Thriving Communities. Our mission is to lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self-improvement/productivity tools, and the rewarding experience of making a difference.

DLP is an Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at  Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.