Electro-Mechanical Technical Support Specialist

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Regular Full Time Professional New Columbia, PA, US

27 days ago Requisition

Salary Range: $25.00 To $35.00 Hourly

EOE (Equal Opportunity Employer)

Work with internal and external sources to gather information, analyze, and troubleshoot to find a solution to a problem that satisfies the customer.

• Serves as the primary point of contact for customers and field service technicians seeking technical troubleshooting assistance, delivering timely, professional support and accurate product information via phone, email, and the service ticketing system.
• Supports customers and field personnel by addressing technical service questions and coordinating service and parts orders with a focus on accuracy, communication, and customer satisfaction.
• Collaborates with team members to determine service needs, required parts, and scope‑of‑work details for accurate creation of aftermarket service work orders.
• Actively supports service growth by recommending value‑added services, retrofits, and upgrades that align with customer needs and operational goals.
• Collaborates with field service engineers and internal teams to identify root causes of remote equipment issues, implement corrective actions, and document findings that drive product enhancements and improve reliability for customers.

This job has no supervisory responsibilities.

• Education and/or
  
  Experience:
  
  Trade school or two‑year technical degree desired, strong electrical experience and/or training; or equivalent combination of education and experience.
• Language
  
  Skills:
  
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Mathematical
  
  Skills:
  
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Reasoning Ability:
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, etc.
• Computer
  
  Skills:
  
  Good working knowledge and ability to use MS Office software and email and Google suite. BPCS manufacturing (AS400) software is a plus, but not required.
• Certificates, Licenses, Registrations:
  Electrical certificates, refrigeration license desired but not a requirement.
• Other
  
  Qualifications:
  
  Electrical background desired, with the ability to read electrical schematics, PLC controls, three‑phase power (high and low voltage), and AC/DC circuitry. HVAC experience desired or a basic understanding of the refrigeration cycle and components, with the ability to read refrigeration and electrical ladder diagrams and mechanical prints. A pleasant phone voice, good interpersonal skills, and good customer service skills are required.
  
  Must be able to multitask in a fast‑paced environment to manage time and workload to meet deadlines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work…