Field Service Technician

RESPONSIBILITIES – Job Summary

The Field Service Technician will be responsible to assemble, install and repair Veritas Smart Doors®. Strong mechanical aptitude, knowledge of electrical wiring/troubleshooting, computer skills, and hands‑on experience diagnosing and repairing motors would be beneficial for this position. The candidate needs to be willing to learn how to build a Veritas Smart Door®. Must be able to communicate well, both verbally and written, for interactions with the client and for writing service repair reports.

Travel will be required, up to 60%, domestically and occasionally internationally. Travel requirements may be higher and will fluctuate based upon customer needs.

Time Allocation: ~ 30%

• Assemble, stage, set up, and test Smart Doors® at Harleysville shop.
• Crate door components for transportation according to defined SOP.
• Load crates onto trucks for delivery to job site.
• Unload trucks as product is delivered to Veritas.
• Pick‑up parts from local vendors as needed.
• Unpack delivered supplies and log into inventory, as needed.
• Understand the features and benefits of all door products, and how to communicate to all levels.

Time Allocation: ~ 60%

• Travel to customer sites for Smart Door® installation.
• Travel to customer sites to install finishes on installed doors.
• Represent Veritas positively and professionally at all times while traveling for Veritas.
• Provide customer service via telephone and remote sessions for initial troubleshooting and diagnostics of shielded doors.
• Travel to customer locations to provide onsite diagnostics and servicing of shielded doors. This will include accessing the area above the door for servicing.
• Travel to customer sites to provide regularly scheduled preventative maintenance.
• Travel to customer sites to provide Smart Door® training for GC's, subcontractors, medical staff and maintenance personnel.
• Provide feedback from service visits that enables continuous improvement of the Smart Door® product line.
• Serve as brand ambassador of Veritas; create and develop excellent relationships with key contacts at customer locations to learn how Veritas can better serve their needs with our product, training and support.

Time Allocation: ~ 10%

• Attend and participate in weekly meetings.
• Support cross functional team initiatives.
• Participate in Veritas CARES events when possible.
• Balance team and individual responsibilities; give and welcome feedback, contribute to building positive team spirit; put success of team above own interests.
• Willingness to perform any and all duties as assigned by leadership to support the team; respectful attitude and professional approach to leadership decisions.
• Implementing daily the Veritas Core Values:
  Vision of ways to improve/streamline door installation and service techniques;
  Excellence by ensuring your work is the best it can be;
  Respectful of clients, team members and leadership;
  Integrity by always being honest and fair in all areas;
  Teamwork by listening and hearing what others say and working together to find a solution that's best for all;
  Achieve with having a positive, can‑do attitude and meeting/exceeding your goals;
  Serve by being a good steward and helping others in need.

• Demonstrated experience working with mechanical systems, including the use of hand and power tools. Ability to safely and effectively perform assembly, disassembly, adjustment, and installation of mechanical components using standard shop and field tools is required.
• Ability to read and interpret construction and engineering drawings.
• Ability to effectively utilize computer or tablet for project forms, customer requirements and others as needed.
• Must be a self‑starter with the ability to work independently or part of a team.
• Strong time management and prioritization skills; ability to organize, multi‑task and work under pressure; strong attention to detail.
• Goal oriented - naturally motivated to set and reach goals.
• Excellent interpersonal/communication skills; ability to communicate effectively with team members and clients; is objective and open to…