Medical Alert Device Installer​/Technician

Field Technician/Installer – Job Description

Med Scope, a leader in the healthcare industry since 1999, supports tens of thousands of Personal Emergency Response System (PERS) users nationwide. Our work helps individuals—many of whom are Medicaid members—remain safe and independent in their homes.

Role Overview

This is a 1099 independent contractor role ideal for individuals looking to add supplemental, low-complexity work to their schedule. Installers set their availability and capacity in advance. Jobs are assigned; installers are responsible for coordinating appointments directly with members/caregivers and completing work within required time frames (SLA-driven).

Responsibilities

• Coordinate appointment scheduling directly with clients

• Delivery, initial setup and testing of personal emergency response equipment in clients' homes

• Educate clients/caregivers on device usage, features and maintenance

• Troubleshoot and resolve technical issues during installation

• Maintain accurate records of installations, service calls and client interactions using company software

• Collaborate with member support and installer coordinators to provide seamless support to members

• Obtain appropriate signatures via Docusign on all required paperwork during installation appointments

• Adhere to all safety protocols, regulatory requirements and company policies during installations