Service Technician; Myerstown, PA)

Service Technician

Myerstown, PA

Saveway USA Corporation is the world leader in refractory monitoring applied to various types of molten metal processing. We are currently seeking candidates to fulfill our Service Technician openings in Myerstown, PA
. In this full-time position, you will aid our customers, offer technical support to them, and install and start up new equipment! This is a very hands-on position, generally involving physical labor. This is a safety sensitive position.

• Proven work experience as a technician;
• Background in Maintenance preferred, but not a necessity;
• High school diploma or GED;
• Ability to diagnose and troubleshoot basic technical and electrical issues;
• Excellent problem-solving and communication skills;
• Ability to provide step-by-step technical help, both written and verbal;
• Willingness to travel a moderate amount, often without much notice, including both day trips and overnights to our customers throughout the U.S.;
• The ability to lift 50 pounds;
• Capability of standing for long periods of time on uneven and hard surfaces;
• Computer skills working with Microsoft Office and Team Viewer; and
• The capability of navigating multiple flights of stairs while carrying toolboxes, etc.

• After training, have the ability to diagnose and troubleshoot technical issues, including impending lining failures, moisture encroachment, improper installation practices, material selection and application.
• Travel to customer sites on short notice for fault-finding and troubleshooting.
• Diagnose and troubleshoot our own electronic safety equipment's hardware and software problems as well as answer customer questions in the customers' facilities, our office and/or over the phone.
• Install and maintain systems up to company standards, considering all health and safety aspects.
• Ask customers targeted questions to quickly understand the root of the problem.
• Talk customers through a series of actions, either via phone or email until they’ve solved a technical issue.
• Resolve melting furnace issues in foundries and steel mills, troubleshooting their Saveway safety system and using remote desktop connections to provide immediate support.
• Properly elevate unresolved issues to appropriate internal teams (e.g. shift supervisors).
• Provide prompt and accurate feedback to customers through our 24/7 on call support.
• Compile reports, emails, and general feedback to supervisors and customers.

• Maintain a valid driver's license with a good record; and
• Possess the ability to pass pre-employment and random drug and alcohol testing.

This position requires travel for approximately 50% of the year. Candidates must be willing to and capable of traveling overnight and out of state, with assignments that may last several days to a few weeks, depending on project needs. Nearly all jobs require hours of driving. Our customer locations range from PA and NJ to the Midwest region and some southern states.

• Dental insurance
• Vision insurance
• Health insurance - 100% company paid
• Paid time off
• Overnight travel bonuses
• HSA with company contributions after one year
• 401k with 6% company match after meeting employment requirements
• Pay
  Starting at $24 per hour, offer depending on experience. Overtime available

With over 31 years' experience, Saveway is an internationally established company. We develop, produce and distribute measuring technology for melting, holding & treatment equipment. Therefore, we have international service and sales partner to support us. Customers worldwide from the foundry, steel, smelter and glass industry appreciate this total package, which is enhanced by our qualified after-sales-service. Based on our experience, we develop customized solutions for very specific applications.

This close corporation with customers, universities and professional associations is an important component in turning innovative ideas into practical solutions. Among its many benefits, Saveway most importantly provides utmost safety for operating staff and molten-process equipment. Furnace breakthroughs, plant damage and operating disruptions can be avoided. Since relining becomes predictable, maximum service life of the refractory is ensured without any risk.