Social Worker​/Custody and Removal Coordinator

Certification & Education

Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education.

• Bachelor’s degree in Social work, Psychology, or an equivalent degree.
• Master’s degree or an equivalent advanced degree preferred but not required.
• Maintains current certification in either the American Heart Association Basic Life Support Course (BLS) or the American Red Cross CPR/BLS Course.
• As per CDC guidelines, candidates must provide proof of a negative TB skin test and immunization from Hepatitis B, MMR, Varicella, and Influenza.

• At least two (2) years of related experience (e.g., providing services to victims, trauma‑informed programming, working with immigrants or foreign‑born individuals) and knowledge of program objectives, policies, procedures and requirements conducting a case management program at a local level.
• Experience working in or with victims or individuals in a confinement or custodial setting.
• At least two (2) years of experience providing services to vulnerable populations.
• Experience with and an understanding of situations that contribute to family/individual stress, problems and crisis situations.

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC also provides services and support to individuals on issues that commonly affect the ICE detained population and ICE mission such as responsive support to victims, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care.

The duty location of each CRC will be at a designated ICE detention facility or ICE office. At each duty location, the CRC will be responsible for supporting ERO Field office and facility staff in their daily duties.

• Assist with needs, requests, and complaints from the detained noncitizen population regarding non‑officer or immigration case related issues.
• Assist ERO officers with addressing noncitizen requests related to parent/child communication and/or child welfare involvement.
• Facilitate on‑site support of disability accommodations, including coordinating follow‑up as requested by ERO, with detention facilities upon submission of a Disability Accommodation Notification to ERO Headquarters.
• Assist ERO and detention facility staff as a resource to facilitate the compliance of applicable agency policies and detention standards. Facilitate discussions and communicate directly with detained noncitizens. Topics include allegations of sexual abuse and assault, identification and monitoring of pregnant noncitizens, resources for noncitizens in segregated housing or special management units, and admission and release.
• Address ERO and detention facility staff questions or concerns about specific noncitizens, including available services.
• Provide noncitizen referrals to appropriate ERO and detention facility staff for care and follow‑up to prevent critical incidents and issues (e.g., medical, mental health, chaplain, etc.).
• Support noncitizens with specialized needs or requiring heightened attention and conduct noncitizen wellness checks and follow‑ups upon request by ERO Field Office and/or ERO HQ.
• Meet with newly detained noncitizens during or after intake to answer questions, address concerns, and provide brief orientation to the detention facility and CRC services.
• Assist ERO Field Offices who run specialized housing units and services designed to provide appropriate care to vulnerable populations, such as:
  • Dedicated Housing for Transgender Noncitizens
  • Behavioral/Mental Health Units
  • Family Residential Centers
  • Reunification of relatives and children in federal custody
  • Young adult case management services
• Provide language interpretation for facility and ERO staff communicating with the detained noncitizen population.
• Provide general support, as needed, to help maintain safety and security of the detention facility.
• Assist ERO Field Office in removal planning for noncitizens with vulnerabilities and in the general population by researching referrals, identifying resources in the noncitizen’s home…