Enrollment Case Manager

Enrollment Case Manager

At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values. With a strong commitment to supporting our clients' missions, we specialize in providing administrative and operational solutions that make a measurable impact. We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need.

By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals. Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you're looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you.

Employment at 360 Management LLC is limited to individuals who are U.S. citizens or who are otherwise fully authorized to work in the United States without the need for current or future employment sponsorship. All applicants must be at least 18 years of age at the time of hire.

Location:

Dauphin County, Pennsylvania (on-the-road position – must reside within the county applied for) Department:
Pennsylvania Independent Enrollment Broker (PA IEB)

Work Hours:

8:30 am – 5:00 pm

The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting intake visits, facilitating eligibility determinations, and helping applicants connect to essential care services. This field-based role provides meaningful, hands-on support to individuals and families across the community.

• Conduct in-home intake visits and assessments to support waiver eligibility applications.
• Travel throughout the county to applicants' residences, nursing facilities, and shelters, ensuring documentation is complete and accurate.
• Provide clear, unbiased information about service options, rights, and program processes.
• Follow up with applicants and families to help them meet eligibility requirements.
• Build trusting relationships with community organizations, service providers, and advocacy groups.
• Identify and escalate case documentation using Microsoft Office and electronic record systems.
• Complete outreach or administrative duties when not in the field.
• Attend required meetings, trainings, and team discussions.

• Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field.
• At least one year of experience in social work, case management, or client assessment.
• Proficiency in Microsoft Office Suite and electronic documentation systems.
• Valid driver's license and willingness to travel extensively within the county
• Ability to pass a background check; no affiliation with OLTL providers.

• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Experience with data entry and automated case management systems.
• Familiarity with healthcare networks, disability services, or enrollment processes.
• Bilingual (Spanish/English) preferred.
• Strong cultural sensitivity and community awareness.

• Frequent driving through assigned county and surrounding areas.
• Ability to sit for extended periods while maintaining alertness.
• Regular mobility required to enter homes, shelters, or facilities.
• Ability to lift up to 25 lbs. (e.g., laptop, portable printer, case files).
• Adequate vision and hearing for driving, communication, and documentation.
• Adaptability to varying environments and weather conditions.

Pay Range: $20.50 - $21.50 with mileage and expenses fully reimbursed. After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary…