Blended Case Manager

Blended Case Manager

The Blended Case Manager (BCM) provides blended case serviced to adults and children who suffer from a serious mental illness or emotional disturbance. The BCM will ensure that clients are linked to necessary resources in order for the client to remain in the least restrictive and most normal setting. The BCM will promote independence so that the client will be educated on resources that will encourage appropriate knowledge of resources in the community in which they live.

Blended services are recovery-oriented and consumer-led. While in the program, the client determines their own path of recovery by maximizing independence and self-sufficiency. The BCM will use an Environmental Matrix (EM) testing tool to evaluate self-sufficiency and the necessary level of service. The BCM will collaborate with the client's treatment team to obtain crisis contacts and current or anticipated stressors during the BCM intake.

While services are active for the client, the BCM will work with the individual and their families to access, link, coordinate, and monitor needed services as well as provide support and encouragement.

Duties/ Responsibilities:

• A progress note is completed by the BCM after every direct or collateral visit with the client.
• A Written Service Plan will be developed by the BCM staff within one month of a BCM intake with the client and reviewed at least every 6 months.
• Act as an advocate for the client to resolve problems concerning the level of services or the need for new services and plan modifications.
• Assessment and Service Planning: A review of clinical information and a general discussion with the client and the family, if the client is a child, to understand the client's history and present life situation.
• Complete regular chart audits with the BCM Director and Supervisor.
• Consult with the BCM Supervisor to coordinate the implementation of the program policies and practices; direct, coordinate, and supervise the administration of the Quality Assurance Program.
• Consumers receiving Blended Case Management services are entitled to an on-call system. The BCM staff will be available to consumers 24 hours, 7 days per week by use of a BCM on-call phone.
• Environmental Matrix is used to assess the client's strengths and needs to determine the level of service needed.
• Gaining Access to Services:
  Assisting a client and the family, if the client is a child, get a needed service or resource. Providing support in assisting a client in gaining resources and services identified in their service plan.
• Informal Support Network Building:
  Develop a list of natural supports that are available to assist the client and family in relation to their service plan.
• Linking with Services:
  Assisting the client and the family, if the client is a child, in locating and obtaining services specified in the services plan including arranging for the client or the family to be established with the appropriate service provider.
• Monitoring of Service Delivery:
  Ongoing review of the person's receipt of and participation in services. Contact with the client and the family, if the client is a child, must be made on a regular basis to determine his or her opinion on progress, satisfaction with the service or provider, and any needed revisions to the service plan.
• Problem Resolution:
  Active efforts in advocacy to assist the client and family, if the client is a child, in gaining access to needed services and entitlements.
• The BCM is responsible for completing discharge documents when a consumer is exiting the BCM program. BCM staff must include a recommended aftercare plan.
• The BCM will complete weekly encounter forms that document the clients' name, MA number, and time of service provided. Encounters are to be signed by the BCM and client weekly.
• The BCM will contact the client receiving services on a regular basis according to the client's EM score, to evaluate progress, satisfaction with services, and need for revisions of the service plan. Contact may include home and community visits which may take place in public, at the person's residence, place of work, psychiatric treatment facilities, or rehabilitation programs. Regular contact can also be made with other public agencies or the individuals' family members.
• Work with the consumer in addressing any client-compliant/grievance process issues.

Minimum Job Requirements:

Education/

Experience:

A bachelor's degree with major course work in sociology, social welfare, psychology, gerontology, anthropology, other social sciences, criminal justice, theology, nursing, counseling or education (OR) be a registered nurse (OR) a high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and 2 years of experience in direct contact with mental health consumers (OR) a high school diploma and 5 years of mental health direct care experience in public or private human services with employment as an intensive case management staff person…