VP, IT Customer Platforms

Overview

The Vice President of Customer Platforms provides both strategic direction and hands-on leadership across the architecture, development, validation, and deployment of scalable digital platforms, customer-facing applications, and core commerce systems. This role drives the adoption of secure code, modern engineering practices, and leads digital transformation at scale within a complex retail environment.

• Provide executive leadership for all software development functions, including digital applications, mobile platforms, and eCommerce systems.
• Define and execute the enterprise software development strategy aligned with business growth, omnichannel retail, and customer experience goals.
• Lead large, distributed engineering teams responsible for building and supporting high‑availability, cloud‑native systems.
• Drive digital transformation initiatives, modernizing legacy platforms and accelerating adoption of modern architectures, tools, and practices.
• Partner closely with Enterprise, Infrastructure, Security, and Business leaders to deliver integrated, end‑to‑end solutions.
• Establish and enforce secure engineering standards, best practices, and governance across the organization.
• Build and mentor senior engineering leaders and foster a culture of accountability, innovation, and continuous improvement.
• Manage budgets, vendor relationships, and third‑party development partners.

• Bachelor’s degree in Computer Science, Engineering, or a related field coupled with 10+ years’ experience.
• Deep expertise with AWS and cloud‑native architectures, including scalable, highly available systems.
• Strong knowledge of digital applications, mobile application development, and enterprise eCommerce platforms.
• Broad understanding of modern programming languages and frameworks, including newer languages and paradigms, as well as proficiency in Java.
• Experience with modern development practices such as CI/CD, Dev Ops, microservices, APIs, and event‑driven architectures.
• Ability to balance hands‑on technical depth with executive‑level strategic leadership.

• Proven experience leading large‑scale software development organizations in a complex, fast‑paced retail or consumer‑focused environment.
• Demonstrated success delivering enterprise digital platforms and customer‑facing systems at scale.
• Strong executive presence with the ability to communicate complex technical concepts to non‑technical stakeholders.
• Track record of driving transformation while maintaining operational stability.
• Experience implementing cloud based (SAAS).
• POS and Shop Management systems in the automotive services industry is a plus.

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (Daily Pay)
• Reduced benefits available for part-time team members

Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.