Onsite Technical Lead - OneShield; FTE​/Hybrid

Onsite Technical Lead
- One Shield (FTE / Hybrid)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Onsite Technical Lead
- One Shield to join our team in Bala Cynwyd, Pennsylvania (US-PA), United States (US).

Onsite Technical Lead – One Shield

• We are seeking an experienced Onsite Technical Lead with expertise in the One Shield Policy Administration platform to lead Application Management Services (AMS) for a Property & Casualty (P&C) Insurance environment.
• The role is responsible for providing technical leadership for production support, application maintenance, and enhancement initiatives while ensuring the stability, availability, and performance of the One Shield Policy Administration System.
• The Technical Lead will manage production incidents, lead defect resolution and application enhancements, perform code reviews, mentor development teams and coordinate with business stakeholders and offshore teams to deliver high-quality solutions.
• The ideal candidate will have strong One Shield, Java, and P&C insurance domain experience, with a proven ability to lead technical teams in an Agile environment.

Key Responsibilities

• Serve as the onsite Technical Lead for the One Shield Policy Administration System (PAS). Lead day-to-day production support activities, ensuring timely resolution of incidents, service requests, and production issues while meeting SLA commitments.
• Analyze production defects, perform root cause analysis, coordinate fixes, and implement preventive measures to improve application stability.
• Design, develop, configure, and implement enhancements to the existing One Shield Policy Administration application based on business requirements.
• Lead the development and customization of One Shield components, including Workflow Configuration, Business Rules, Rating, Data Modeling, DAP, UI, and Transformations.
• Oversee technical design, development, unit testing, integration testing, code deployment, and production release support.
• Perform code reviews and ensure adherence to coding standards, security guidelines, and development best practices.
• Provide technical leadership, mentoring, and guidance to onsite and offshore development teams throughout the project lifecycle.
• Coordinate with business stakeholders, product owners, QA teams, and architects to analyze requirements and deliver scalable technical solutions.
• Support application upgrades, patch implementations, environment management, and release deployments.
• Monitor application performance, identify optimization opportunities, and recommend continuous improvements. Ensure proper documentation of technical designs, production issues, knowledge articles, and support procedures.
• Participate in Agile ceremonies including sprint planning, backlog grooming, estimation, design discussions, and retrospectives.
• Collaborate with cross-functional teams to integrate One Shield with internal and external systems using APIs and web services.
• Support production release planning, deployment validation, post-production verification, and hypercare activities.
• Drive continuous improvement initiatives to enhance system reliability, support efficiency, and development quality.
• Manage and coordinate end-to-end application releases across Development, QA, UAT, and Production environments, working closely with development, QA, infrastructure, Dev Ops, release management, and business teams to ensure successful deployments with minimal business impact.

Required Qualifications

• 10+ years of software development experience, with at least 8+ years of hands-on experience on the One Shield platform.
• Strong hands-on experience with One Shield Designer, One Shield Policy Administration, and One Shield Core 6.x or higher.
• Proven experience in production support, application maintenance, enhancements, and release management for One Shield applications.
• Strong experience in Workflow Configuration, Business Rules, Rating, Data Modeling, DAP, AJAX, UI Development, and Transformations. Experience customizing and enhancing…