Swim School Assistant Manager

Overview

Join Our Team at Big Blue Swim School! Are you a natural leader with a passion for coaching, customer service, and making a difference in children's lives? Big Blue Swim School is looking for a Swim School Assistant Manager to oversee daily operations, mentor our Swim Associates, and ensure an outstanding experience for our swimmers and their families. We have a growing portfolio with plenty of upward opportunities.

Training will be at our Big Blue Swim School location in Paoli for the first 1-3 months.

• Make an Impact: Help children build confidence and essential life skills.
• Growth Opportunities: Be part of a growing company with room to advance.
• Positive Work Environment: Join a fun, energetic, and supportive team.
• Great Benefits: Competitive pay, paid training, healthcare, dental and more!

• Customer Service & Engagement
  • Greet and engage with parents and customers, providing updates on swimmer progress.
  • Ensure a high level of customer service and maintain strong relationships with families.
  • Train front desk staff on promotions and best practices to convert trial lessons into weekly enrollments.
• Team Leadership & Training
  • Supervise, mentor, and support a team of 10-20 Swim Associates
    .
  • Lead daily shifts, ensuring smooth transitions and proper class coverage.
  • Conduct monthly 1-on-1 coaching sessions with Swim Associates.
  • Onboard and train new instructors, ensuring they meet Big Blue Swim School standards.
  • Facilitate bi-weekly team training to reinforce safety protocols, teaching techniques, and customer engagement strategies.
• Facility & Pool Operations
  • Maintain a clean, safe, and welcoming environment for swimmers and families.
  • Oversee water quality, pump room operations, and overall pool maintenance.
  • Ensure all staff follow safety procedures and hold required certifications.

• Strong Leadership Skills - Experience managing teams in a fast-paced environment.
• Customer-Focused - Passion for delivering top-notch service.
• Great Communicator - Ability to connect with parents, staff, and students.
• Problem-Solver - Quick thinking and ability to handle challenges.
• Swim & Safety Knowledge (Preferred) - Previous swim instruction or lifeguard experience is a plus, but not required.

• 🏊‍♂️ Work around a warm water pool environment.
• 🌊 Exposure to wet conditions and pool chemicals
  .
• 📢 Moderate noise level from excited swimmers and families.
• 💪 Some light lifting may be required.

Apply today and be part of a team that changes lives! 🌟