Sr Dispatcher; Manheim

Overview

Senior Dispatcher – Vehicle Operations. Individual Contributor.

Flexible Work Option – no remote work. Must work onsite at a Cox location. Hybrid – 1 day per week in‑office required.

Compensation:
Hourly base pay $22.02 – $33.08 per hour. Additional earnings possible through commission or incentive programs.

Location:

Must live within 50 miles driving distance of a Manheim facility.

• Facilitate transport of customer vehicles to and from auction sites and other locations.
• Contact customers to determine vehicle availability and condition.
• Schedule vehicle pick‑up and delivery with customers and transporters.
• Assist with reconciliation of transporter‑related issues.
• Notify customer account representatives and transporters of vehicle transportation issues.
• Monitor and report on customer and transporter performance.
• Compile vehicle transportation data and generate routine reports.
• Coordinate transportation by contacting carriers in the established network.
• Build and maintain positive relationships with network carriers.
• Track shipment/delivery information and resolve problems such as missing, damaged or late vehicles.
• Escalate complex issues according to established procedures.
• Identify new carriers to expand the Cox network.
• Audit carrier performance and work with representatives to resolve systemic issues.
• Address customer and transport issues escalated by team members, customers or carriers.
• Collaborate with internal partners to solve problems and meet customer needs.
• Co‑achieve and coach less experienced team members.
• Communicate broader organizational objectives and team impact.
• Assist with other duties as assigned.

Minimum: High School Diploma or GED and 5 years of related experience; or a combination of a higher degree and 3 years of related experience; or 7 years of related experience.

Preferred: Experience in auto transportation or logistics. Proficiency in Microsoft Outlook, Word and Excel. Strong analytical, communication and interpersonal skills. Proven decision‑making ability. Customer‑service skills. Strong problem‑solving and innovative thinking. De‑escalation and flawless follow‑up skills. Knowledge of DOT regulations.

Applicants must pass a pre‑employment drug test (excluding marijuana). The position requires a drug‑free workplace; possession, use or influence of illicit drugs during work hours, on property or in company vehicles is prohibited.

• Minimum 16 hours paid time off each month plus seven paid holidays.
• Additional paid leave: bereavement, voting, jury duty, volunteer, military, parental.
• Health care (medical, dental, vision), retirement plan (401(k)).
• Paid days off: sick leave, parental leave, flexible vacation/wellness days, PTO.

Applicants must be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

An Equal Employment Opportunity employer – All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, national origin, sex, sexual orientation, gender identity, disability, veteran status, genetic information, citizenship or any protected characteristic. We provide reasonable accommodations when requested.