Client Service Representative- Mailroom

Client Service I Representative
- Mailroom

Location:

US-PA-Oaks. Company:
Canon U.S.A., Inc. Position Type:
Full-Time On Site. Category:
Office Services. Requisition .

About the Role:

Responsible for prompt delivery of various on‑site work assignments, providing customer service and ultimately, customer satisfaction.

Promptly inform supervisor of potential problems or customer concerns.

Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal.

Strong focus on providing good customer service.

Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

Responsibilities may include:
Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

Attend cross‑functional trainings to ensure ability to provide coverage when short‑staffed.

Site responsibility and location of coverage may change based on client and/or division needs.

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classed of United States Postal Services mail.
• Track courier and accountable items (Fed Ex, UPS, Certified Mail, etc).
• Research and route unidentified and generic mail.
• Receive, log, deliver and track messenger items.
• Respond to customer requests.
• Perform routine upkeep of equipment.
• Record and track customer inquiries and fulfillment of requests.

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receive shipments and count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments, and secure customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

• Process and monitor all inventory movement within assigned responsibilities, locations and organizations.
• Analyze ongoing activity of inventory.
• Assist in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitor and communicate status of inventory.
• Initiate, conduct and report on Physical Inventories.

• Responsible for the accuracy and control of the shipping and dock operations.
• Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.
• Retrieve merchandise from stock or freight carrier, frequently with a palette jack.
• Verify incoming shipments corresponding to packing lists.
• Complete required receiving documentation in order to maintain accurate department records.
• Pack, weigh, and label parcels in a manner that minimizes the occurrence of transport damage.
• Respond to inquiries from internal personnel and customers and provide shipping status information.

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations; may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.