Ready-Mix Concrete Dispatcher

Ready-Mix Concrete Dispatcher

New Enterprise Stone & Lime Co., Inc (NESL) is looking for a Ready-Mix Concrete Dispatcher to support our Harrisburg area Ready-Mixed Concrete operations. Playing a crucial role in managing customer orders, scheduling deliveries, and coordinating the movement of concrete trucks to ensure efficient and on-time delivery of concrete to construction sites. This position requires exceptional communication, organizational skills, and a strong understanding of concrete production and delivery processes.

Ready-Mix Concrete Dispatcher is also responsible for day-to-day problem solving related to transportation operations and adhering to all company and DOT safety related policies.

• Receive and process customer orders for ready-mix concrete via phone, email, or in-person inquiries.

• Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences.

• Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures.

• Assist in invoicing and billing processes, ensuring accurate and timely billing of customers

• Assigns trucks to specific orders based on delivery needs and product type.

• Dispatches trucks efficiently to minimize haul time and deadheading and maximize availability.

• Maintains close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.

• Act as the primary point of contact between customers, concrete production teams, sales, and delivery drivers. This includes addressing inquiries, providing updates, and resolving delivery related concerns.

• Monitors location of trucks in real-time to identify and address potential issues or deviations from planned routes or schedules.

• Collaborates with internal team to allocate trucks and maximize daily truck utilization.

• Ensures that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.

• Handles unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.

• Generate reports on delivery performance, including order fulfillment rates, delivery times, and customer feedback.

• Cross trains in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross training responsibilities include training new coworkers.

• Performs other duties as assigned.

• Schedule and dispatch residential and commercial oil deliveries based on customer priority, delivery windows, and route efficiency.

• Monitor fuel levels, degree days, and usage data to proactively schedule automatic and will-call deliveries.

• Communicate delivery details, access instructions, and safety considerations to oil delivery drivers.

• Respond to customer inquiries regarding oil usage, delivery timing, pricing, and emergency or same-day delivery requests.

• Ensure oil delivery operations comply with company procedures, safety standards, and applicable regulatory requirements.

• Address delivery exceptions such as blocked access, weather impacts, equipment issues, or missed deliveries, and communicate resolutions to customers promptly.

• Proven experience in transportation, customer service, and dispatching experience preferred.

• Knowledge of aggregate products, specifications, and delivery schedules preferred.

• Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways preferred.

• Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.

• Knowledge of trucks accessories and usages, and applications for each preferred.

• Proven ability to make quick decisions and problem-solve based on factual information.

• Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track preferred.

• Basic knowledge of product offering purpose, and properties.

• Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously.

• Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.

• Ability to work independently but as part of a team concept.

• Excellent communication and interpersonal skills.

• High School Diploma or GED required.

• Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.

• Career Growth - We pride ourselves in developing coworkers and promoting from within.

• Stable Industry - Our materials are in high demand year over year.