Client Service Representative- Mailroom

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.

- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

- Strong focus on providing good customer service.

- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

- Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services:

- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

- Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).

- Researches and routes unidentified and generic mail.

- Receives, logs, delivers and tracks messenger items.

- Responds to customer requests.

- Performs routine upkeep of equipment.

- Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving:

- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.

- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.

- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. Inventory Services:

- Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.

- Analyzes ongoing activity of inventory.

- Assists in identifying slow moving and obsolete inventory or when inventory levels are low.

- Monitors and communicates status of inventory.

- Initiates, conducts and reports on Physical Inventories. Warehouse:

- Responsible for the accuracy and control of the shipping and dock operations.

- Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.

- Retrieves merchandise from stock or freight carrier, frequently with a palette jack.

- Verifies incoming shipments corresponding to packing lists.

- Completes required receiving documentation in order to maintain accurate department records.

- Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.

- Responds to inquiries from internal personnel and customers and provides shipping status information.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

- Basic computer skills/technical knowledge.

- Ability to multitask and prioritize in order to meet deadlines.

- Good customer service and communication skills.

- Ability to work with minimal supervision.

- Ability to work OT as needed.

- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

- Ability to lift up to 50lbs.

- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

About our Company
- Canon U.S.A., Inc., is a leading…