Sr Dispatcher; Manheim

Job Description

Facilitates the transport of customer vehicles to and from auction sites and other areas. Contacting customers to determine vehicle availability and condition, scheduling vehicle pick‑up and delivery with customers and transporters, and assisting with reconciliation of transporter related issues. Notifies customer account representatives and transporter of vehicle transportation related issues, monitors and reports on customer and transporter performance, compiles vehicle transportation related data and generates routine reports, and follows job related duties as directed by supervisor.

• Coordinates transportation of vehicles by contacting carriers in the company’s established network.
• Builds and maintains positive working relationships with network carriers.
• Tracks shipment/delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.
• Escalates complex or difficult to solve issues according to established escalation procedures.
• Proactively locates new carriers to join the Cox network.
• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
• Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.
• Provides advice and coaching for less experienced team members.
• Clearly communicates broader organizational objectives and the team’s role/impact.
• Assists with other duties as assigned.

• Minimum: High School Diploma/GED with 5 years’ experience in a related field; or any level degree/certification beyond a HS diploma/GED in a related discipline with 3 years’ experience; or 7 years’ experience in a related field.
• Preferred: Previous auto transportation/logistics experience; proficiency in Microsoft Outlook, Word and Excel; strong analytical, communication and interpersonal skills; proven ability to make decisions; customer service skills; strong problem‑solving and innovative thinking skills; de‑escalation skills and flawless follow‑up abilities; comprehensive knowledge of regulations impacting daily operations (DOT – national and state).

This is a hybrid position with 1 day per week in‑office required. Applicants must live within 50 miles driving distance of a Manheim facility.

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position, but Cox is a drug‑free workplace. Possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets