Returns Lead

REVOLVE is a next‑generation fashion retailer for Millennia ls and Generation Z. The company offers a curated selection of apparel, footwear, accessories and beauty styles.

Optimize and prioritize the team’s productivity and accuracy in processing customer returns.

• Training of new and existing agents.
• Prioritize daily tasks based on priorities and schedules.
• Report attendance and request additional resources, when necessary, based on forecasted units.
• Troubleshooting exceptions to allow the team to continue processing.
• Developing expert abilities in the returns, repack and steaming departments.
• Testing of new process improvements.
• Benchmarking and evaluating employees.
• Ordering supplies for the team when necessary.
• Providing daily productivity reports.
• Department specific tasks (i.e. working along with returns, repacking and steaming departments read reports).

• Excellent communication and interpersonal skills (bilingual is preferred).
• Highly effective training skills and techniques.
• Basic working knowledge of communicating through emails.
• Hands‑on commitment to getting the job done.
• Proven work experience in a warehouse environment (as lead/supervisor or above).
• Dependable.

• Minimum of 2 years of experience in warehouse and leading a large group.
• Computer literate in Excel, Word and email. Experience with a WMS system.

The base hourly/salary range is $18.50/hr to $21.00/hr.