Senior House Manager

Set on the shores of Ullswater, Another Place, The Lake combines contemporary comfort, outdoor adventure and great food in a spectacular Lake District setting.

Within 18 acres of Lake District National Park, Another Place offers a unique setting where how our guests feel is just as important as what they do. Making people feel welcome, cared for and looked after is at the heart of our approach, and it’s our team who bring it to life.

Do you notice the little things that make a big difference? Do you enjoy inspiring teams and creating memorable guest experiences?

We’re looking for a Senior House Manager with a passion for hospitality and a natural flair for leadership.

Working alongside our Guest Experience Manager, you’ll lead our Front Desk, Swim Club, treatment and Night House Manager teams, developing people, delivering exceptional service and driving departmental performance.

You’ll encourage your team to take ownership, use their initiative and find opportunities to improve the guest experience and grow revenue.

When our Guest Experience Manager is away, you’ll take the lead, keeping things running smoothly. It’s a varied role with plenty of opportunity to grow your skills and make your mark.

• Leading and developing people:
  Coaching House Managers and the team, supporting recruitment and training, and creating a positive environment where everyone feels valued.
• Creating memorable experiences:
  Leading our teams to deliver warm, attentive service, anticipating guest needs and resolving feedback or complaints with care and confidence.
• Keeping things running smoothly:
  Supporting daily operations, team rotas and service standards, working closely with other departments.
• Driving standards and improvements:
  Encouraging fresh ideas, using guest feedback to identify opportunities and ensuring health and safety procedures are followed.
• Supporting commercial success:
  Contributing to departmental budgets, revenue targets and operational performance, identifying opportunities across Swim Club, treatments and our wider guest offering.
• Taking the lead when needed:
  Making confident decisions and supporting the wider management team in the absence of our Guest Experience Manager.

We’re looking for someone who enjoys looking after people and helping others succeed. You’ll ideally bring:

• Previous experience in a Front of House management or similar hospitality leadership role.
• The ability to lead, motivate, coach and develop a team.
• A passion for hospitality and memorable guest experiences.
• Strong communication skills and confidence in handling challenges and guest feedback.
• A proactive, organised approach, with excellent attention to detail and prioritisation skills.
• Experience using hotel property management and booking systems.
• An understanding of departmental budgets, revenue and operational performance.
• The flexibility to stay calm, positive and hands-on in a busy environment.

Experience in spa, leisure or wellness operations would be an advantage, as would relevant First Aid or health and safety qualifications.

Most importantly, you’ll bring warmth, enthusiasm and a genuine interest in people. You’ll notice what needs doing, care about getting it right and look for ways to make things better for our guests and team.

We believe looking after our team is just as important as looking after our guests. Joining Another Place means becoming part of a supportive team, with opportunities to develop your career and enjoy our beautiful location.

• A beautiful place to work: A relaxed, professional…