Part Time Intermittent Card Specialist; Pensacola, FL

Responsibilities

• Provide professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at designated DEERS and RAPIDS sites.
• Serve as /Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
• Deliver  services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Perform as a Verifying Official (VO) on the DEERS/RAPIDS terminal and ensure data input accuracy.
• Verify identity and eligibility, issue DoD Identification Cards, and perform DEERS updates in accordance with DoD regulations and AFI
  36‑3026.
• Issue and control Armed Forces identification and privilege cards for all eligible personnel.
• Operate and maintain RAPIDS workstations, process CACs, and assist customers with identification card eligibility, application requirements, and DEERS questions.
• Accomplish DEERS enrollment and updates for all eligible beneficiaries, reconcile erroneous information, perform PIN resets, and update PKI certificates.
• Optionally be certified by DMDC as Site Security Manager (SSM), responsible for safekeeping, storing, and accountability of CACs and related consumables.
• Maintain RAPIDS equipment within the established physical parameters and configurations.
• Perform user maintenance on RAPIDS equipment.

• High school diploma or equivalent.
• 1+ year of experience in a customer‑service environment.
• HR background in Military Pay, Military Personnel, Travel Claims, or Navy Transportation (or equivalent private or federal agency experience).
• Proficient oral and written communication skills; able to explain complex military entitlements, allowances, and collections.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint) and standard office equipment.
• U.S. citizenship and a favorably adjudicated Tier3 (NACLC) security investigation.
• Ability to comply with all legal, regulatory, contractual, and internal security requirements for the position.

Title:

Part‑time Intermittent  Specialist (Pensacola, FL) – _PAII.Position is covered under the Service Contract Act (SCA); pay rate and allowance are specified in the applicable wage determination agreement.

Magellan Health, Inc. is an Equal Opportunity Employer and a Tobacco‑free workplace. We provide equal employment opportunities to employees and applicants without regard to race, color, creed, religion, sex, gender identity or expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, disability, veteran status, or any other protected factor.