Patient Services Specialist

Job Description Summary

The Patient Services Specialist (PSS) handles most clerical duties associated with a medical clinic. The role is divided into stations, each with distinct job duties. All PSS employees are expected to assist co‑workers and learn all front‑office duties.

All employees are required to assist their co‑workers in performing every job duty of a PSS at all times and to learn and perform all duties of all front office stations. They must adapt to changing office layouts and priorities, maintain strong attention to detail, and consistently meet time-sensitive priorities.

• Handles administrative and clerical duties for a medical clinic.
• Supports colleagues in performing all PSS job duties at all times.
• Adapts to variations in office layouts and fulfills station duties as assigned.
• Maintains high attention to detail and meets time-sensitive priorities.
• Performs other duties and projects as assigned.

High School Diploma or GED required.

• Healthcare experience highly preferred; attention to detail and multitasking ability.
• Excellent interpersonal and communication skills with a wide variety of personalities.

• Analysis & Critical Thinking: problem-solving, analysis, decision-making, planning, time management, organizational skills, independent judgment.
• Interpersonal Effectiveness: interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation, diversity awareness.
• Communication
  
  Skills:
  
  effective oral, written, presentation skills; active listening; balanced feedback.
• Customer Service & Organizational Awareness: strong customer focus, culture of quality, performance effectiveness, operational excellence, collaboration, partnerships, positive relationships with employees, physicians, and community.
• Self‑Management: manages own time, priorities, stress, and professional development; self‑motivated and self‑starter with ability to work independently.
• Fast‑paced, multi‑site environment competency: juggle competing priorities and demands from stakeholders and sites.
• Computer
  
  Skills:
  
  proficiency in Microsoft Office Word, Excel, PowerPoint, Outlook.

No

Monday to Friday 8:00 AM – 5:00 PM.

4724 N Davis Hwy Ste 100 Pensacola FL 32503

• Competitive salaries.
• Tuition reimbursement.
• 401‑K match.
• Pet insurance.
• Legal insurance.

Florida Cancer Specialists & Research Institute is an equal opportunity employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. We are committed to helping individuals with disabilities participate in the workforce. Accommodations for the application process are available at