Intake Specialist

Intake Specialist

This is an entry-level position; prior legal experience is not required.

We are looking for an Intake Specialist who is a naturally compassionate/empathetic listener, great on the phone. Intake Specialists are the first voice a potential client hears when entering the legal process. They interview, screen, and evaluate potential claims to assess and determine if our law firm can help.

Since 1955, Levin Papantonio has earned a reputation as one of the most successful personal injury law firms in the nation. Our attorneys handle claims nationwide involving prescription drugs, medical devices, defective products, car accidents, medical malpractice, workers compensation, consumer protection, and other types of personal injury claims.

• Paid Holidays
• Paid Time Off (PTO)
• 401(k)/Profit Sharing
• Health, Dental, Vision
• Tuition Reimbursement
• Long Term Disability (LTD)
• Flexible Spending Account (FSA)
• Group Term Life insurance (GTL)/Voluntary Term Life insurance (VTL)
• Annual Pay Increase (discretionary)
• Year End Bonus (discretionary)

Schedule:

Monday-Friday 8:30am to 5:00pm with an hour lunch from 12pm to 1pm.

• Strong organizational skills with the ability to prioritize and meet deadlines
• Ability to maintain confidentiality & handle sensitive information with discretion
• Strong verbal & written communication skills, specifically spelling/grammar
• Must have computer skills, specifically in Windows environment & able to type with speed/accuracy
• 6+ months of experience in a customer service/call center environment is preferred

• Promptly and professionally handle a high volume of inbound calls within the Intake Department, while serving as a backup for the Firm’s main Reception desk. This role requires the ability to learn and perform Receptionist duties to provide coverage during breaks and absences.
• Maintain thorough and accurate records in our case management software, ensuring all potential client data is up-to-date
• Attend regular team meetings and participate in ongoing training opportunities to improve skills and learn best practices
• Contribute to a positive, team-oriented work environment that fosters collaboration, continuous improvement, and client satisfaction
• Collect relevant information about potential clients; cases, such as personal details, facts, documents, witnesses, statute of limitations and other deadlines

Levin Papantonio an equal opportunity employer, committed to the strength of a diverse workforce.