Adminstrative Assistant - Ops

Administrative Assistant I
- Ops -

Position Number:

Salary: $34,759.92 to $39,804.18 Annually

Posting Closing Date: 09/11/2026

Agency:
Agency for Persons with Disabilities

Working Title:

QSI Administrative Assistant
- Other Personal Services (OPS)

Open Competitive Opportunity

This posting may close before the posted closing date. This position is not a telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State's total compensation package for eligible employees features a highly competitive set of employee benefits, including:
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, (For more information, please click ). And more! For a more complete list of benefits, visit

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency's mission.

Responses to the qualifying questions are required and must be verifiable based on your submitted application, and "see resume" will not be considered an acceptable response.

Salary Range $34,759.92 - $39,804.18 Annually $1,336.92 - $1,530.93 Bi-weekly

Position Summary

Provides administrative support to QSI operations through interview scheduling, case record maintenance, data tracking, reporting, and coordination of QSI activities.

The Work You Will Do

Complete scheduling workflows for QSI interviews:
Audit and verify consumer demographics via FLMMIS queries, handle telephonic and electronic communication, manage Outlook calendars, and develop interview itineraries.

Coordinate with Waiver and Pre-Enrollment (PE) Units, and distribute scheduling confirmations, informational materials, and related correspondence.

Manage and organize QSI records:
Request missing documentation, track outstanding items, and maintain regional digital records by uploading completed QSI forms, field notes, and supporting materials into Client Data Management System (CDMS), SharePoint, or designated repositories.

Track and report operations:
Collaborate with QSI supervisors and QRC's (QSI Regional Coordinators) to track regional QSI activities and statewide ad hoc assignments. Help compile weekly regional productivity and workflow reports, and log QSI case assignments and productivity metrics on the master tracker.

Collaborate and process priority cases:
Work with regional work streams and units to expedite Priority 1 case processing. Participate in regional processes to review, identify, and track individuals designated as "Ineligible for QSI" to ensure appropriate status.

Maintain data and systems:
Document communication activities in CDMS and identify and correct regional data discrepancies or system errors.

Manage case closures and administration:
Evaluate QSI case files for closure eligibility, manage administrative follow-up workflows, and recommend referral for case closure activities.

Participate in QSI development activities: QSI workshop, quality assurance activities, and regional/statewide QSI meetings.

Perform other related administrative support duties as assigned

Minimum Qualifications

High School Diploma or equivalent required (associate or bachelor's degree preferred but not required). 1–2 years of professional administrative support, office coordination, or clerical experience. Prefers fluent bilingual individual (English & Spanish) speaker. Attend a multi-day QSI workshop.

Knowledge, Skills, And Abilities

Knowledge of:
Florida's intellectual and developmental disabilities (IDD) service delivery network. The person-centered process used in conducting interviews for QSI.

Ability to:
Establish and maintain effective working relationships with coworkers, Waiver Support Coordinators, providers, consumers, family members and other stakeholders within the region and statewide. Work independently. Learn complex case-related information and communicate updates accurately among team members. Plan and organize work assignments. Multitask. Use computer-based systems, including the APD intranet, Dashboard, CDMS, FLMMIS, SharePoint, Microsoft Office Suite (Outlook, Teams, Word, and Excel).

Communicate effectively in verbal, written, and electronic formats with a focus on customer service. Manage day-to-day data entry tasks, maintain organized digital records, and monitor data inputs for completeness and accuracy. Prioritize and coordinate scheduling workflows efficiently, aligning assessor itineraries with regional demands and provide administrative…