OPS Office Support Specialist

POSITION DETAILS

Employment based visa sponsorship will NOT be considered for this position.

Classification

Title:

Clerical and Secretarial
Working Title: Office Support Specialist
Department:Argo Card Program
FLSA Status:Non-Exempt
Salary Range:$18.00
Pay Basis:Hourly

The Office Support Specialist provides administrative and operational support for the creation, production, and distribution of  for students, employees, and approved university-affiliated groups. The position serves as one of the primary points of contact for customer service operations, including responding to phone inquiries, email correspondence, and in-person traffic. Responsibilities include verifying documentation, providing information regarding  usage and meal plan options, and troubleshooting issues associated with the  Program to ensure compliance with established policies and procedures.

This role assists with the collection, reconciliation, and documentation of funds from the Automatic Deposit Machine (ADM), copiers, and change machines in accordance with university cash handling standards. The Office Support Specialist also provides backup support to the BAS IT Senior Coordinator by assisting with basic troubleshooting and coordination related to door access system. This role may also provide back up in resolving issues with student printing, copy services and the point-of-sale (POS) systems and related hardware used by Dining Services.

The position helps maintain continuity of operations and ensures timely service delivery across supported systems.

A high school diploma and two years appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

The role requires basic computer proficiency, including the use of email, data entry, and standard office applications. Candidates must be able to handle cash and follow established financial procedures, demonstrate strong organizational skills and attention to detail, communicate effectively both orally and in writing, and handle sensitive or confidential information with discretion.

Candidates with an associate degree or some college coursework in office administration, business, or an IT related field are preferred. Prior experience in a higher education or campus operations environment is also desirable. Familiarity with the Banner Document Management System (BDMS) or similar electronic record systems, as well as experience supporting door access systems or other campus IT/operational systems. Preferred candidates will have experience operating  production systems, access control systems, or point of sale (POS) equipment, as well as experience troubleshooting computers, peripheral and software.

Knowledge of university policies and procedures, including cash handling and recordkeeping standards.

• 50% - Produce and issue  or Badges for students, employees and approved university affiliated groups in accordance with established procedures. Verify identity documentations and ensure accurate data entry within applicable systems. Serve as one of the primary points of contacts in the office by responding to phone calls, emails and in-person inquiries related to  Services and meal plans. Provide information regarding  usage and related services.
  
  Troubleshoot and resolve issues associated with the  Program or elevate as appropriate.
  
  - (Essential)
• 30% - Provide backup support to the BAS IT Senior Coordinator by assisting with basic troubleshooting and coordination for door access systems and related equipment. This may include student printing and copy devices,…