Citizens Services Coordinator -County Administrator

• Location 221 PALAFOX PLACE,SUITE 140,Pensacola, FL, 32502,United States
• Base Pay $18.82 - $23.53 / Hour
• Job Category Clerical, Secretary, Administration
• Employee Type Full-Time
• Required Degree High school

** Close Date:
September 23rd, 2026**

This position coordinates a dynamic mix of customer service, public records, financial analysis, and other administrative projects for the office of the County Administrator. An incumbent in this position coordinates public records requests via the County’s online records request systems, information management, and other office support services. This position reports directly to the Assistant to the County Administrator.

Serves as administrative support staff for County Administration, including assisting the Board of County Commissioner Districts, as requested

Serves as website administrator for Lighthouse and My Government Online  (MGO) by coordinating the response to public records requests, inputting requests into MGO, and assisting in answering citizen inquires as well as monitoring MGO dashboards to ensure timely responses to requests

Works with the Community and Media Relations department to ensure all public meetings are posted on the BCC calendar and advertised, as required in order to comply with the Sunshine Law

Coordinates meetings by preparing BCC weekly meetings schedules, distributing invitations to the appropriate participants, advertising, and providing proof of publication for scheduled meetings.

May serve as Clerk to various boards and committees including producing agendas and documenting minutes.

Manages financial activities, including reconciling district Visa statements and payment submissions, initiating invoice payment vouchers, and tracking travel arrangements in accordance with the policies and procedures governing these activities

Serves as the backup to act as the County Administration receptionist by working the front desk greeting people, answering telephone calls, and directing people to the appropriate location

Prepares for BCC and other special meetings by setting up food, drinks, snacks, etc. and ensuring the appropriate materials and resources are on the Dais

Maintains spreadsheets for document tracking of items routed through County Administration offices

Responds to citizen emails and phone calls, including working in the Citizen’s Information Center during peak times, as assigned

Assists in inventory maintenance for the County Administration/BCC offices and staff by ordering office supplies

Coordinates with departments for the “Employee of the Month” program, including creating the committee to review the submissions and select appropriate candidates

Serves as special events coordinator, including assisting with retirements, birthdays, employee appreciation, and similar events

Performs other duties as assigned

Minimum Qualification Requirements:
Training and

Experience:


High school diploma or GED equivalent and three years' experience in customer relations and office administration; or a combination of education and experience equivalent to these requirements.

Preferred Qualifications:
Associate's degree from a recognized college or university in Public Administration, Business Administration, Secretarial Science, Office Management, or related field

Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):
financial experience to compute and track department expenditures
general office procedures
record keeping principles
strong technical expertise in MS Office Suite (Word and Excel exams required) and Adobe Acrobat to facilitate financial reporting and citizen communication
customer service and conflict resolution
interpersonal relations
type correspondence and other documents…