Education Assistance Program Assistant

Overview

Job#: 3018400
Job Description:
Job Title: Program Assistant — Education Assistance Program

Location: Pensacola, FL

Department: Human Resources / Learning & Talent Development

Reports To: Assistant Manager

Employment Type: Full-Time

Position Summary: We are seeking a detail-oriented and service-driven Program Assistant to support our Education Assistance Program. This role is responsible for managing team member cases, processing reimbursements, coordinating registrations, and facilitating payroll interactions related to educational benefits. The ideal candidate will ensure a smooth and efficient experience for employees pursuing educational development through the program.

• Case Management:
  Serve as a point of contact for team members participating in the education assistance program; track and manage individual cases from submission through completion; provide timely responses to inquiries and support requests.
• Reimbursement Processing:
  Review and verify documentation for tuition and fee reimbursements; ensure compliance with program policies and eligibility criteria.
• Payroll & Compliance Support:
  Coordinate with finance and payroll to process payments accurately and on time; collaborate with payroll to ensure accurate tax treatment of reimbursements; maintain confidentiality and compliance with data privacy and employment regulations; support audits and reporting requirements related to the program.
• Registration Coordination:
  Assist team members with course registration processes when applicable; maintain records of approved institutions, programs, and courses; monitor deadlines and ensure timely submission of required documentation.
• Program Improvement:
  Identify opportunities to streamline processes and enhance the employee experience; assist in updating program materials, FAQs, and internal communications; support data collection and reporting for program evaluation and improvement.
• Additional Support:
  Provide general program support as needed to ensure smooth operations of the Education Assistance Program.

• Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent experience).
• 2 years of experience in program administration, HR operations, or employee benefits.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with Service Now or case management systems.
• Familiarity with payroll processes and education reimbursement policies is a plus.

• Customer-focused mindset with a passion for supporting employee development.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working in a corporate HR or learning and development setting.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rated’s Best of Staffing® in…