Research Specialist

Company Description

Since 1936 Pen Air Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it.

These guiding principles are Respect, Service, and Communerosity and they’re woven throughout our culture.

Pen Air is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Perform specialized research and analysis related to subpoenas, garnishments, deposit verification, dormant account oversight, presumed abandoned property, and extensive historical account research. This role supports the organization’s compliance with legal, regulatory, and court-ordered requirements and directly contributes to mitigating legal, financial, and regulatory risk through accurate research, documentation, and timely execution of account actions.

• Conduct research and respond to subpoenas, court ordered requests, and other legal documentation in accordance with regulatory and internal requirements.
• Perform verification of deposits, including research transaction history, reviewing documentation, and processing necessary adjustments or corrections.
• Process and maintain legal account actions, including placing, monitoring, and releasing garnishments, levies, and account freezes as directed by court orders or legal notices; ensure proper documentation and timely communication with internal stakeholders to support compliance and reduce legal liability.
• Monitor dormant accounts and prepare records related to presumed abandoned property and escheatment; assist with regulatory reporting and remittance to state agencies in compliance with applicable laws to avoid penalties or audit findings.
• Prepare, track, and maintain records related to presumed abandoned property; assist with annual escheatment reporting and remittance to appropriate state agencies.
• Provide operational support across the department, assisting with assigned tasks and supporting workflow continuity as directed by department management.
• Perform other job-related duties as assigned.

Three years to five years of similar or related experience, including preparatory experience. Experience in financial operations, legal order processing (e.g., subpoenas, garnishments, levies, or account restraints, or compliance preferred).

A high school degree or equivalent. Additional coursework or certification in banking, compliance, or legal studies is a plus.

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Routinely perform tasks in a shared work environment with minimal distractions. Perform tasks effectively both independently and as part of a team. Perform responsibilities with composure under stress of deadlines and requirements. Effectively handle multiple, simultaneous, and changing priorities. Strong attention to detail, accuracy, and written and verbal communication skills. Ability to utilize knowledge and resources to effectively problem solve and make sound decisions.

Prioritize tasks and organize workflows to support effective time management. Ability to work occasional weekends.

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services
• Company paid Short Term Disability
• And more…!

The starting pay for this is $21.31- $23.97 per hour, depending on experience.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Equal employment opportunity, including veterans and individuals with disabilities.