Web Store Specialist

The Web Store Manager is responsible for overseeing the daily operations of ATR’s online store to ensure a seamless, user-friendly shopping experience. This role manages product listings, pricing, content accuracy, and website performance while coordinating closely with marketing, fulfillment, IT, and vendor partners. The ideal candidate is detail-oriented, analytical, and skilled in e-commerce operations and digital optimization.

• Oversee daily operations of the online store to ensure smooth functionality and customer satisfaction.
• Manage product listings, pricing, descriptions, and inventory accuracy.
• Monitor website performance, usability, and overall customer experience.
• Partner with Marketing to execute promotions, sales campaigns, and content updates.
• Analyze sales data, traffic metrics, and conversion rates to identify improvement opportunities.
• Ensure product information, images, and categories are accurate, current, and well-optimized.
• Handle customer inquiries and resolve website or order-related issues promptly.
• Collaborate with fulfillment teams to ensure timely and accurate processing of online orders.
• Maintain relationships with vendors or partners supporting online operations.
• Implement SEO best practices to improve visibility and search performance.
• Identify and troubleshoot website technical issues in coordination with IT or development teams.
• Monitor competitor activity and industry trends to guide strategic decisions.
• Develop and maintain store policies, return procedures, and customer service standards.
• Prepare regular performance reports for management.
• Perform all other duties as assigned by management.

• High School Degree Required;
  Bachelor’s degree preferred, or an equivalent combination of education and experience.
• Prior experience in e-commerce management, digital merchandising, or online retail operations preferred.
• Experience with Web Development Platforms such as Wordpress.
• Experience with website CMS, product catalog management, and basic SEO principles.

• Strong understanding of e-commerce operations, website usability, and online merchandising.
• Excellent analytical skills with the ability to interpret data and identify trends.
• Ability to manage multiple priorities and deadlines.

• Able to lift up to a minimum of 50 lbs.
• Frequently required to sit, stand, walk, bend, kneel, crouch, balance, and reach.
• All candidates are subject to post-offer/pre-employment background check and drug screening.
• Must agree to maintain confidentiality and sign a Non-Disclosure/Confidentiality Agreement regarding client data and trade information.