Field Staff​/Miami Area

Field Staff Position

The primary responsibility of Field Staff is to provide exemplary service and support on site for the program. The Field Staff are the front lines of the program frequently interacting with clients. They are expected to be presentable and knowledgeable about their positions as they drive the guest experience and can be the front lines for troubleshooting on site. Field staff are expected to follow the directions outlined in their trip sheets and report guest experiences and any issues back to the Account Manager.

• Staff are required to always demonstrate professional dialogue and behavior with other staff, representatives of DCi, vendor contacts, clients, and event attendees.
• Staff will be capable of standing for the duration of their shift. Shift types vary, either inside and/or outside.
• Staff will communicate with the Staffing Department about shift availability, cancellations, and time restraints prior to trip sheet confirmation.
• Staff will be provided with uniforms, badges, and clipboards and will be required to bring them to every shift unless otherwise specified by the Account Manager of the program.
• Staff must show up on time for their shift, as specified in the trip sheet.
• Staff will maintain their calendars to prevent overbooking.
• Staff may be required to provide information/narration about the specific area where their shift is to take place. If a staff is unable to provide general information about their respective region, they must inform the Staffing Specialist so it can be addressed prior to their shift start.
• Staff must know the location and general specifics about the venue in which they are assigned to work.
• Staff must read and confirm their trip sheet details within 24 hours of trip sheets being sent via email.
• Staff must input their hours and expenses into ADP payroll system each Sunday.
• Staff must retain receipts for reimbursements
• Staff must be able to lift 25lbs.
• Staff must recognize potential problems and risks before they arise and bring attention to the on-site lead or Account Manager.
• Staff must be familiar with emergency protocols at their venue such as locations of emergency exits, location of first aid kit, where security is located, being aware of guests with special needs, location of fire extinguishers, and chain of command in emergency procedures.

• Staff must be familiar with airports, managing manifests, communicating with on-site leads, and transportation vendors.
• Staff must greet the attendee(s), assist with retrieving luggage carts if needed, and direct them to their transportation.
• Staff must count the attendees getting on a vehicle to ensure there is enough capacity on the vehicle for transfer.
• Staff must communicate problems that arise calmly, never in front of attendees, to on-site supervisor or lead.
• Staff must communicate any lost luggage to the on-site supervisor or lead.
• Staff must follow transportation requirements.

• Upon arrival of the vehicle, staff will introduce themselves to the driver.
• Staff must be familiar with the route to the venue, drop off and pick up locations for each venue and give guidance to vendor drivers as needed.
• Staff should be aware of changes in traffic on any given day. (Road closures, construction, etc.)
• Staff will confirm signage on the vehicle is correct before assisting guests over to the vehicle.
• Staff will place belongings on reserved seat for themself at the front of the vehicle if required to ride with attendees.
• Staff will discuss itinerary and special accommodations with the on-site lead or supervisor at the briefing.
• When on a vehicle, staff must pay attention to the route and correct drivers as needed.
• Staff will always be personable and respectful to attendees.
• Staff will ensure that all attendees are present for pick up and drop off and have a plan for those who do not show up dictated by the on-site lead or supervisor prior to the event.
• Staff will record the number of passengers, names on a list, and/or time the vehicle leaves the curb as directed by the on-site lead or supervisor.
• Staff will communicate the details required with the on-site lead and supervisor as…