Sr. Payments Product Manager

Senior Product Manager

The Senior Product Manager will own a product or one or more product features within a complex product. He/she will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/she will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas.

He/she will informally coach more junior PMs and interview and recruit new PM candidates.

Responsibilities:

• Own the roadmap, backlog, and execution for multiple government payment features across supported channels including online, POS, IVR, and electronic check.
• Translate government agency, merchant, and internal stakeholder needs into clear product requirements, user stories, and acceptance criteria.
• Lead feature delivery from discovery through release in close partnership with engineering and UX teams to deliver secure and scalable solutions.
• Prioritize enhancements, defects, and operational issues based on customer impact, regulatory risk, and business value.
• Maintain a well‑groomed backlog aligned to sprint and program goals and operate within Agile methodologies such as Scrum or Kanban.
• Lead product demos, sprint reviews, and milestone presentations for internal stakeholders.
• Develop a deep understanding of government agency workflows, payment acceptance requirements, and compliance constraints.
• Capture, validate, and prioritize customer needs using structured discovery techniques, data analysis, and direct agency feedback.
• Interpret regulatory, policy, and market changes into actionable product insights.
• Act as the voice of the government customer within cross‑functional teams.
• Apply working knowledge of the payments ecosystem, including issuers, acquirers, processors, networks, merchants, and payment facilitators.
• Demonstrate knowledge of Pay Fac‑related capabilities for government customers, including onboarding, authorization, settlement, reconciliation, chargebacks, disputes, risk management, PCI compliance, and secure payment processing.
• Partner with compliance, legal, and risk teams to ensure all features meet business, legal, and regulatory requirements.
• Analyze product usage, operational metrics, and customer data to guide prioritization and product decisions.
• Evaluate product hypotheses using quantitative methods, including A/B testing where applicable.
• Make informed trade‑offs between scope, timeline, customer impact, and regulatory considerations.
• Partner with analytics and operations teams to improve visibility into payment performance and customer outcomes.
• Generate new ideas by identifying trends and insights from product and operational data.
• Support go‑to‑market efforts by clearly articulating customer value propositions, feature capabilities, and delivery timelines.
• Partner with sales, implementation, support, and marketing teams to ensure readiness for new product launches.
• Assist with coordinated launch planning and execution across customer‑facing teams.
• Deliver internal training to support operational readiness and rollout.
• Confidently address internal and customer questions related to product functionality, packaging, and roadmap.
• Help shape and champion the strategic direction and future vision for assigned feature areas.
• Use competitive analysis and market insights to inform product strategy and priorities.
• Contribute to product development plans, opportunity assessments, and business cases as needed.
• Consider high‑level technical approaches when prioritizing functionality and tradeoffs.
• Use approved AI tools responsibly to increase productivity across product workflows, following internal guidance for data security and compliance.

Technical Skills

• Understands company technology stack at a high level, for the broader product.
• Utilizes or extend the company's platform and underlying technologies to create new product features.
• Speaks knowledgably with tech and data counterparts about development approaches in consideration.
• Learns about new technologies to support new product development efforts.
• Is…