Entry Level Finance Specialist Job Pensacola area,Florida USA,Business

Job Title: Quality Control Specialist

Location: Pensacola, FL

Type: Contract

Compensation: /hr

Work Model: Hybrid – onsite and remote

Hours: 40.0

Responsibilities

Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality
Provide and document feedback to team members and leadership through standardized tools
Identify team member and peer areas of improvement and provide prompt recognition of positive performance
Identify and report situations/patterns of activity indicating potential fraud or abuse
Identify and report training, procedural, and automated systems issues and/or concerns
Assess the impact of process and procedural changes on member service quality
Maintain, apply, and communicate knowledge changes and new trends in quality systems/technology
Exhibit commitment to organizational success and members and/or internal customers' satisfaction
Identify and resolve operational and performance gaps and obstacles; recommend changes and improvements that increase efficiency and effectiveness and reduce time and/or cost
Participate in quality learning experiments and initiatives within the business unit and across the organization
Conduct discovery and analysis of existing quality processes and key controls and identify future internal control trends or new standards
Develop and maintain critical relationships with key technical/non-technical stakeholders; provide guidance and assist in managing the scope of assigned projects
Collect and analyze data from monitored results and member journeys to deliver insight and make recommendations to management and/or stakeholders
Perform other duties as assigned

Requirements

2-4 years of relevant experience
Effective knowledge of company functions, philosophy, operations, and organizational objectives
Effective knowledge of company systems, procedures, policies, and practices
Effective knowledge of federal regulations
Effective word processing, spreadsheet, and presentation software skills
Effective interpersonal, verbal, and written communication skills
Effective skills exercising initiative and using good judgment to make sound decisions
Experience working in cross-functional, multi-dimensional teams and projects
Effective research and problem-solving skills
Advanced active listening skills to accurately respond to inquiries and account requests
Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective skill in providing constructive criticism, feedback, and solutions to drive performance and achieve goals
Effective skill guiding and training less experienced staff
Effective skill in successfully influencing, leading, and/or guiding others toward goals
Associate’s degree in business, finance, or related field
Experience in supervising and leading employees
Experience in training and development of staff
Bank Secrecy Section (BSA):
Remains cognizant of and adheres to company policies, procedures, and regulations pertaining to the Bank Secrecy Act.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M2 #LI-EL1 : #851-Rockville-S1