Delinquency Control Counselor; Entry-Level Call Center

Job Overview

TEKsystems is searching for customer service oriented candidates for an entry‑level call center role as a Delinquency Control Counselor with a Fortune 100 Financial Institution. The position starts June 22 and requires onsite work in Pensacola, FL, 3 days a week.

• Work in early stage collections (1‑30 days late) to prevent impact on members’ credit scores before mid or late stage collections.
• Provide member financial counseling and mitigate loss for the credit union.
• Contact delinquent members to cure delinquency using payment options and loss‑mitigation tools.
• Gather detailed financial information and analyze it to determine optimal solutions for curing delinquency.
• Note member arrangements, reasons for delinquency, and charge‑off alternatives in collection systems.
• Offer short‑ or long‑term solutions such as repayment plans, promises‑to‑pay, loan modifications, refinances, personal finance management, and deferral programs.
• Explain and communicate settlement options.
• Maintain knowledge of federal and state consumer protection laws.

• 1‑3 years recent experience in customer service, collections, or a financial environment.
• Effective communication skills via email and phone.
• Ability to navigate multiple systems with high‑volume incoming calls.
• Professional written and verbal communication.
• Problem‑solving skills, patience, and empathy.

$17.00 hourly.

Full time, 40 hours per week, Monday‑Saturday, 11:30 am‑8:00 pm CST.

Monday‑Friday 11:30 am‑8:00 pm CST;
Saturday 8:00 am‑4:30 pm CST (must work at least 3 Saturdays per month). Rotating off day during the week and holiday availability required.

• The first 4 weeks of training is hybrid 2 days a week onsite, followed by nesting.
• Nesting may last up to 4 weeks of technical training, including phone etiquette, navigation, and empathy; first 3 days on site, remaining days hybrid.
• Additional up to 4 weeks of nesting led by leadership focusing on skill development; this phase is onsite.

This is a Contract to Hire position based in Pensacola, FL.

• Medical, dental & vision 401(k) retirement plan life insurance disability health spending account transportation benefits employee assistance program PTO vacation or sick leave

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.