Guest Services Agent

Luxury Coastal Vacations, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Luxury Coastal Vacations, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Luxury Coastal Vacations is seeking a friendly and detail-oriented Guest Services Agent to join our team! If you have a passion for hospitality and sales, we'd love to hear from you!

Job Overview:

We are looking for an energetic, detailed-oriented individual who has both excellent customer service skills and is experienced with employee management. Strong computer skills, problem solving, and multi-tasking abilities are a must! This role requires excellent customer service skills, and the ability to manage multiple reservations while ensuring the highest level of customer satisfaction. The schedule for this position is Thursday through Monday (Tuesday & Wednesdays Off).

Job Responsibilities:

* Maintain guest relations

* Manage guest reservations

* Hold conversations regarding compensation with guests

* Communicate with other departments and vendors

* Maintain strong relationships with internal departments and external vendors

* Manage phone systems

* Cover the phone line

* Ensure quality control and timely responses

* Uphold the company core values and provide excellent customer service standards

Benefits:

* Competitive pay

* Work in a beautiful coastal setting

* Opportunities for growth within the company

* 401(k) retirement plan with 4% company match

* Health, dental, vision, and life insurance available

* Paid-Time Off

Qualifications:

* Reliable transportation to and from work

* Available to work holidays and weekends

* Proven customer service experience

* Experience in the vacation rental or hospitality industry (Preferred not required)