Animal Facilities Front Desk Manager

Animal Facilities Front Desk Manager

A local animal hospital in Pensacola, Florida is seeking a motivated and experienced Front Desk Manager to lead front office operations in a pet care facility. The ideal candidate will have a passion for animals and proven experience in customer service, receptionist duties, and team leadership. This role plays a vital part in ensuring a welcoming and efficient environment for our clients and their pets.

• Greet clients and their pets warmly and professionally, ensuring a positive experience from check‑in to check‑out
• Oversee and support front desk staff, providing leadership and guidance to maintain a high‑performance team
• Develop team training and growth plans to promote excellent client service and operational efficiency
• Manage daily schedules for appointments, services, and staff shifts
• Accurately track and manage timecards, attendance, and payroll support tasks
• Answer multi‑line phones and respond to client inquiries via phone, email, and in‑person
• Maintain a clean, organized, and welcoming front desk area, upholding strict cleanliness and presentation standards
• Handle billing, invoicing, and point‑of‑sale transactions
• Provide updates to pet owners during their pet’s stay or appointment, including sending pictures and status updates
• Collaborate with veterinary or care staff to ensure accurate communication and client follow‑up
• Resolve client concerns or escape issues as needed to ensure satisfaction and loyalty

• High school diploma or GED
• Proven experience working with or around pets in a professional setting
• At least 1 year of leadership or team management experience
• Strong multitasking and organizational skills
• Proficiency with scheduling systems, point‑of‑sale software, and phone systems
• Ability to work in a fast‑paced environment with a calm, compassionate demeanor
• Excellent verbal and written communication skills
• High attention to detail and commitment to cleanliness standards

• Paid $18/hour
• 10‑hour shifts; weekends as needed
• Contract to hire position
• After meeting the qualification requirements, employees are offered through Landrum:
  Health, Dental, and Vision Insurance and matching 401k
• Benefits offered upon conversion to client payroll:
  Dental insurance, Employee discount, Health insurance, Life insurance, paid time off, vision insurance

Landrum Workforce Solutions does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job‑related factors.