Member Service Representative - Pensacola, FL

Overview

TEKsystems is hiring Member Service Representatives (MSRs) to support a Fortune 100 Financial Institution in Pensacola, FL.

As a Member Service Representative, you will serve as the first point of contact for members by providing exceptional customer service and assisting with a variety of account‑related inquiries. This is a fast‑paced, inbound call‑center environment where you will help members navigate their financial needs while delivering a positive member experience.

• Handle a high volume of inbound member calls regarding account services and banking products.
• Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
• Research and resolve member concerns while providing accurate and timely information.
• Navigate multiple computer systems simultaneously while documenting interactions.
• Maintain compliance with banking policies, procedures, and regulatory requirements.
• Identify opportunities to provide additional products or services that meet member needs.
• Deliver a positive member experience by demonstrating professionalism, empathy, and problem‑solving skills.

• Minimum 1 year of customer service experience.
• Experience working in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Problem‑solving and conflict‑resolution abilities.
• Comfortable working in a high‑volume call environment.
• High School Diploma or GED required.
• Ability to receive and apply coaching and feedback.
• Strong attendance and reliability.

Post‑Training:
Flexible schedules available.

• Typical shift examples:
  • 11:00 AM – 8:30 PM CST
  • 11:30 AM – 9:00 PM CST
  • 12:00 PM – 9:30 PM CST
• Must be available to work one weekend day as part of a rotating schedule.

• Training is fully on‑site in Pensacola, FL.
• After successful completion of training, associates may transition to a hybrid schedule.
• Candidates must reside within 60 miles of the Pensacola campus.
• Home internet must meet company requirements if participating in a hybrid schedule.

$19.75 per hour

• Overtime opportunities available.
• Contract‑to‑Hire opportunity.
• Long‑term career growth potential with a Fortune 100 Financial Institution.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type:
Hybrid position in Pensacola, FL.

Final date to receive applications:
This position is anticipated to close on Jul 24, 2026.

Job type & location:
Contract to Hire position based out of Pensacola, FL.

• The company is an equal‑opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.