880196 - Employment Security Representative I - 40041011 1

Position: 880196 - EMPLOYMENT SECURITY REPRESENTATIVE I - 40041011 1
Requisition No: 880196

Agency:
Commerce

Working Title:

880196 - EMPLOYMENT SECURITY REPRESENTATIVE I -  1

Pay Plan:
Career Service

Position Number:

Salary: $34, 760 Annually-Firm

Posting Closing Date: 08/05/2026

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / Career Service

POSITION LOCATION:

Milton, FL (relocation benefits are not available for this position)

Employment Security Representative I

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:
The position is responsible for meeting customer satisfaction and placement goals. Staff is focused on placement services by using Employ Florida (EF), job boards, and community resources. The position is responsible for prioritizing work demands with a focus on customer satisfaction by ensuring quality job referrals that are made based on employer defined skill sets and requirements. The position also ensures that all services provided are adequately documented in the State database, alerts job seekers to customer satisfaction surveys, and inform job seekers of all Career Source Escarosa services.

All work is done to ensure Career Source Escarosa goals are met and that customer

Receives immediate supervision from Jobs & Benefits Administrator
-SES. Works, as directed, providing services with the goals of the Resource Specialist and focuses on customer satisfaction.

* Manages job seeker expectations. Explain and emphasize "Customer Satisfaction" philosophy by having customer complete a Career Source Escarosa survey.

* Coordinates the provision of labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, referral and placement.

* Assess the needs of customers to determine the eligibility of applicants and refer to services such as HOPE FL, Supplemental Nutritional Assistant Program (SNAP), Welfare Transition Program (WTP), Ticket to Work, Workforce Innovation and Opportunity Act (WIOA), Veteran Services, or other programs or resources that may be available.

* Ensures full compliance with state, federal or local policy of entering staff assisted services codes and documentation recorded in Employee Florida (EF) are in full compliance with Florida Commerce & Career Source Florida guidelines.

* Identifies and makes recommendations to the immediate supervisor regarding actions and services needed to maintain compliance with established regulations, directives, and procedures.

* Conducts self-evaluation and participates in shared evaluations for the purpose of professional development. Upon request, assists in the acquisition of prosthetic and sensory aids and services needed to enhance the employability of eligible persons.

* Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately.

* Assists customers in completing their profiles, including building or uploading a resume in Employ Florida and adding relevant work history, education, etc. so that they can easily be matched to existing job orders based on their knowledge, training, skills, and abilities. Assist customers in completing or entering information in the CONNECT system for Re-Employment claims and the Access Florida site for benefits which include providing contact information for those who experience difficulties with the State of Florida system.

* Administers tests and assessments, such as typing tests, skills assessments, Test of Adult Basic Education (TABE) assessment test, and others, as required or requested by employers.

* Reviews resumes, make suggestions and assists with edits, as needed. Refers and facilitates scheduling of customers for workshops, classes, and career counselors.

* Reaches out to new Employ Florida registrants and encourages them to take advantage of all of Career Source Escarosa resources.

* Handles customer concerns and difficult customers in a professional manner.

* Maintains neat and orderly, professional work area(s).

* Participates in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization. All team members are expected to have a working knowledge of the Career Source services offered to customers and should be prepared to provide back-up coverage in other areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or illness.

Internally monitors program functions through peer reviews.

Works throughout Career Source Escarosa's One-Stops as needed/scheduled.

Maintains strict rules of confidentiality.

Responds to and resolves Customer Complaints

* Follow the Standard Operating Procedure for Customer Complaint Resolution System.

* Update and Maintain the State Complaint Log.

Required Knowledge, Skills, and Abilities:

* Knowledge of the principles and techniques of effective customer service.

* Knowledge and proficiency in using Microsoft applications.

* Knowledge of basic public relations principles.

* Ability to deal with the public in a tactful, courteous, and…