Hybrid Overnight CSR

Exciting Opportunity:
Full-Time Member Service Representative Role in Pensacola, FL
- Start September!

Important Note:

All candidates must be located within a 30-mile radius of Pensacola, Florida, to be considered.

• Role:
  Member Service Representative
• Start Date:
  
  September
• Location:
  
  Onsite in Pensacola, FL (will transition to hybrid after training)
• Pay Rate: $19.75 per hour
• Compliance:
  Must be willing to submit to a lifetime background and credit check (collections over 6k could cause ineligibility)

The position entails handling consecutive inbound calls while seated at a desk and using a computer with dual monitors to assist members and perform transactions and manage requests for a variety of accounts including savings, checking, loans, credit cards, and IRAs.

• High School Diploma or GED required.
• 1-2 years of recent customer service experience working directly with customers.
• Willingness to assist others and navigate challenging conversations.
• Professional written and verbal communication skills.
• Strong computer knowledge, including data entry and typing proficiency.

• Training:
  Mandatory 6-8 weeks, Monday-Friday, 3:00 PM - 11:30 PM CST (paid training).
• Regular Schedule (Post-Training):
  Full-time, 40 hours per week.
• Options:
  Monday-Saturday or Sunday-Friday (one weekend day required, with 1 rotating off day during the week).
• Shift times:
  Between 5:00 PM - 6:30 AM CST (8-hour shifts).
• Availability Requirements:
  Must have 6-day availability and a 9.5-hour window of flexibility. Schedules are provided two weeks in advance.

This position offers a supportive team environment and the chance to grow within a prestigious financial institution. Although primarily hybrid after training, you must be comfortable reporting onsite during the training period.

This is a Contract to Hire position based out of Pensacola, FL.

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
  - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Pensacola, FL.

This position is anticipated to close on Aug 31, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.