Member Service Representative - Tier 1

TEKsystems is hiring Member Service Representatives to start with a Fortune 100 Financial Institution in the Pensacola area!

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

• High School Diploma/ GED required
• 2-3 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills
• High speed internet (fiber optic or cable service, T Mobile is not compatible)

Training :
Monday - Friday, 3:00pm - 11:30pm (FULLY ONSITE for the first 6-8 weeks)

Shifts available after training:
Monday-Saturday OR Sunday-Friday (Will have one weekend day off and one rotating off day during the week), 2:00pm - 11:30pm, 3:00pm - 12:30am, 5:00pm - 2:30am

• Must have a 9.5 hour window of flexibility to be able to work
• Schedules are provided two weeks in advance
• Opportunity to work hybrid after training if internet requirements are met

Pay Rate: $19.75/hour

This is a Contract to Hire position based out of Pensacola, FL.

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Final date to receive applications This position is anticipated to close on Sep 24, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000…