Usher

Position Summary

The Usher is responsible for properly greeting and checking guests' tickets as they enter the seating and other areas of the facility. The Usher directs guests to their seats and to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Usher Supervisor and House Manager. This is a part-time, event-based, hourly position and assigned shifts may include days, nights, weekdays, weekends, and holidays.

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or House Manager as applicable.
• Ensure guests are following all venue and event policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.
• Monitor assigned area(s) for spills or situations requiring staff attention and report accordingly.
• Perform other related duties as assigned by supervisor.

• High school diploma or GED required.

• Excellent interpersonal and communication skills. Must be personable and proactive in providing assistance to all guests with the highest level of customer service.
• Must be able to work flexible hours including nights, weekends and holidays.
• Must be able to work in a team environment, interacting with multiple departments.
• Understand written and spoken English.
• Must be able to communicate in a clear manner with guests and teammates.
• Must be able to see and read small sized text on tickets (paper and electronic).

Location:

Onsite at Pensacola Saenger Theatre in Pensacola, FL.

• Works in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noises, and flashing lights.
• Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue.
• Able to navigate a variety of floor surfaces and areas, including walking up and down stairs.
• Able to work extended and/or irregular hours including nights, weekends, and holidays.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.