Member Financial Solutions Level 1

TEKsystems is hiring a Member Financial Solutions Representative for a Fortune 100 Financial Institution in Pensacola, FL.

Start Date:

June 22, 2026.

Purpose:

Work in a fast‑paced call center using an auto‑dialer to handle outbound and inbound calls focusing on early‑stage collections (1–30 days past due). The role emphasizes quality interactions, problem‑solving, and effectively managing accounts rather than just high call volume.

• Contact delinquent members to cure delinquency using payment options and loss mitigation tools.
• Provide financial counseling and offer solutions such as repayment plans, promises‑to‑pay, loan modifications, refinances, and deferral programs.
• Gather and analyze financial information to determine the best resolution for members.
• Document all interactions, arrangements, and reasons for delinquency in the collection system.
• Communicate professionally and empathetically while overcoming objections.

• Monday–Friday and 3 Saturdays per month (Saturday hours 8:00 AM – 4:30 PM CST).
• Rotating weekday off.
• Hybrid schedule with 2 days per week onsite (required 8 days per month); increasing to 3 days per week in April 2026.

• First 4 weeks:
  Hybrid, Monday–Friday, 7:00 AM–3:30 PM CST (8:00 AM–4:30 PM EST).
• First 3 days onsite, then 2 days per week onsite during training.
• Up to 4 weeks onsite for technical training and phone etiquette, followed by leadership‑led skill development. Weekly reassessments may allow early exit from nesting based on performance.

Contract to Hire position based out of Pensacola, FL.

• Pay range: $17.00 – $17.00 per hour.
• Eligibility requirements apply to some benefits and may depend on classification and length of employment.
• Potential benefits for this temporary role include medical, dental, vision, critical illness, accident, hospital, 401(k) retirement plan (pre‑tax and Roth), voluntary life insurance (AD&D), short and long‑term disability, health spending account, transportation benefits, employee assistance program, and paid time off (PTO, vacation, or sick leave).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.