Customer Service Rep - III

Fraud Analyst

Must Have Skills (Most Important):

• 2 years analytical experience in a fraud control environment.
• Ability to navigate Microsoft Excel or Google Sheets, emails.
• Focused individual who is comfortable with multiple projects.
• Excellent analytical skills with ability to make good judgement calls.
• Detail oriented
• Good Communication Skills
• Team player with the ability to think out of the box.
• Strong integrity

Desired

Skills:

• Credit card industry experience a plus.

Job Duties:

• Daily review of Credit Card transactions captured via the tracfone and visible websites.

Responsibilities Include:

• Use direct customer information tools to contact and interview customers to validate credit card orders and mitigate risk of fraud losses.
• Render approval or decline decisions within SLA time period to minimize order delay impact to customers by rendering timely decisions on high risk orders in review queues.
• Execute direct and timely communications with customers and internal departments to ensure prompt resolution of escalated issues.
• Identify suspicious orders/patterns and present summary of findings and recommend actions to prevent fraud.
• Ensure prompt deactivation of handsets purchased fraudulently.
• Effectively manage additions and removal of customers from Negative Lists to prevent fraud or allow orders when card holder identity is verified and/or losses are recovered from customer.

Education/

Certifications:

• Associate’s Degree or equivalent work experience.
• Bachelors Degree preferred.

Logistics:

• Regular business hours. Occasional overtime or weekend work but exceptional in case of emergencies.

Note:

• Working Model - Can be 100% remote.