Fraud & Security Manager

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Pensacola, FL, US

The starting salary for this role is $86,000 to $102,000 per year, depending on experience.

Oversees Pen Air Credit Union’s fraud mitigation strategies and physical security program, ensuring effective risk reduction practices and timely deployment of loss prevention initiatives. Reviews industry and regulatory developments to identify gaps, recommends improvements, and establishes metrics to monitor fraud trends. Collaborates across departments to strengthen overall program effectiveness.

• Maintains and demonstrates knowledge of new and pending laws that will affect the Credit Union’s operations. Maintains a working knowledge of Credit Union services including debit and credit cards, ATM, ACH, draft, wire processing, Bill Pay, account to account, person to person, etc.
• Manages the development, testing, and implementation of new fraud rules and strategies to improve program performance and mitigate loss, while monitoring, analyzing, and communicating fraud trends and losses to staff and management. Recommends procedural enhancements across departments based on dispute and case analysis to strengthen overall fraud mitigation efforts.
• Oversees all aspects of the Physical Security program and building projects. Responds to all security violations as required by regulation or credit union security policy. Coordinates with appropriate law enforcement agencies, financial institutions, vendors, and auditors.
• Assists in supporting daily operations related to fraud management. Coordinates and communicates with appropriate departments to ensure they are adequately informed and trained in fraud detection and prevention best practices.
• Hires, reviews, schedules, trains, and monitors the work of direct reports, conducts performance reviews; allocates resources to meet operational needs within the department; implements change based on departmental performance and/or internal recommendation; manages escalations and complaints.
• Performs other job-related duties as assigned.

• Eight to ten years of similar or related experience, including preparatory experience.

• Equivalent to a college degree (BS or BA in a relevant field). Completion of an industry certification.

• Ability to motivate or influence internal or external senior level professionals; requires significant level of influence and trust. Obtains cooperation and agreement on important outcomes through complex senior level dialogues, and demonstrates professional level written communication skills.

• Strong communication skills, both orally and in writing.
• Ability to work independently and as part of a team, problem solve and make decisions.
• Must be numbers and detail oriented.
• Public speaking.
• Knowledge of the features and benefits of financial institution products and services, including mortgage products.
• Trustworthy with confidential information.
• Strong knowledge of fraud management/investigative processes, knowledge of fraud tools and models, and knowledge of bank payment systems.

Holistic Amenities

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

Benefits Package Highlights

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Company paid Short Term Disability

This Job Description is not a complete statement of all duties and responsibilities comprising the position.