Mail Room Clerk

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Full Time Pensacola, FL, US

9 days ago Requisition

Service Beyond Banking - At Gulf Winds, we are forward-thinking and team-oriented. We recognize and reward service that exceeds our members’ expectations and, most importantly, have fun while working hard and impacting our community. We’re looking for driven professionals who are passionate about service, fueled by purpose, and guided by core values of Integrity, Care, Growth, and Innovation.

We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

We set ambitious goals, provide personal development opportunities, and encourage results. We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.

We offer a comprehensive benefits package designed to support your health, financial well‑being, and work‑life balance. Benefits include 11.5 paid federal holidays, PTO starting at 18 days for new hires, 16 hours of paid volunteer time, competitively priced medical insurance, and dental and vision coverage with 100% of individual premiums paid by Gulf Winds. Team members also receive employer‑paid life insurance, short‑term disability coverage, a 401(k) with company match, an employer‑funded pension plan, flexible spending accounts, tuition reimbursement, and wellness programs.

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward‑thinking and team oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team‑focused environments
• Short and long‑term professional development
• Opportunity to participate in cross‑functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

The primary function of this position is to process all incoming and outgoing mail in a timely manner. This position accurately posts member financial transactions and other member service requests, and is responsible for coordinating, scheduling, and distributing mail throughout the credit union with our Courier partner.

35% Sorts and processes incoming mail. Completes any actionable items – financial transaction, member service transactions, sorting of documents or mail throughout the Credit Union. Processes returned correspondence received by the credit union and marks accounts accordingly.

25% Coordinates mail pickup and delivery between Courier partner and Credit Union buildings in all regions.

25% Maintains the postage meter to include supplies (Sealant, ink cartridges, certified mail labels, etc.) Submits monthly postage meter funds report as well as disbursements requests to the Accounting department.

10% Maintains vendor relationships for all services pertaining to mail and courier services.

5% Performs other job‑related duties as assigned.

1. Responsible for daily processing delivery and pickups efficiently and with a minimum number of errors with incoming and outgoing mail.

2. Accurately posts transactions and completes member service requests accurately in accordance with Gulf Winds policies and procedures.

3. Responsible for distribution of interoffice mail to include coordination of mail delivery for the Alabama and Tallahassee regions.

4. Provides friendly, professional, and accurate service and support to all team members.

5. Communicates status of assigned duties through all appropriate channels which may include email, phone, text or in person.

6. Complies with all applicable rules,…